2023 Troop Cookie Manager Guide
2023 Girl Scout Cookie Program ® Troop Cookie Manager Guide
Troop Cookie Manager Guide 1
Inside This Guide Program Timeline...................................................................................................................................................4 Your Role..................................................................................................................................................................6 Terms to Know........................................................................................................................................................7 Troop Resources.....................................................................................................................................................8 2023 Cookie Excitement........................................................................................................................................9 Meet the Cookies...................................................................................................................................................10 Project Thank You.................................................................................................................................................11 Rewards..................................................................................................................................................................12 At-A-Glance............................................................................................................................................................14 Money Management..............................................................................................................................................18 Program Timeline..................................................................................................................................................19 Cookie Contests.....................................................................................................................................................35 Appendix................................................................................................................................................................36 Goal Getter Order Card................................................................................................................................37 Initial Order Pickup and Cookie Cupboards....................................................................................................38 Initial Order Cookie Pickup.........................................................................................................................39 Initial Order Pick-Up Locations..................................................................................................................40 Cookie Cupboards........................................................................................................................................41 Adding Troop Cookie Pickup Users...........................................................................................................46 Cookie FAQ..........................................................................................................................................................47 Cookie Booths.....................................................................................................................................................54 Cookie Booths in eBudde.............................................................................................................................55 Cookie Booth Guide......................................................................................................................................57 Digital Cookie.......................................................................................................................................................58 Forget/Reset Password.................................................................................................................................59 Troop Virtual Booth Links...........................................................................................................................61 Troop Booth Pickup Orders.........................................................................................................................65 Managing Post-Initial Oder Digital Cookie Delivery Orders......................................................................70 Cookies in Hand Payment Through Digital Cookie App............................................................................71 Fliers and Forms...................................................................................................................................................72 Cookies For a Year Contest............................................................................................................................73 Project Thank You Flier and Recepit............................................................................................................75 Opt-Out Agreement Form..............................................................................................................................77 Cookie Booth Collaborator Letter/Form.......................................................................................................79 Social Media Toolkit........................................................................................................................................81
2 Troop Cookie Manager Guide
Go Bright Ahead! Every Girl Scout has it in her to do amazing things. With your support, she’ll rise to the challenge!
Thank you for your commitment to nurturing girl ambition—your role as Troop Cookie Manager (TCM) is crucial in the coming months for a successful cookie season and for building the skills that will last her a lifetime. A lot of exciting changes are in store this cookie season—a brand new cookie, an awesome mascot, and some useful tech updates. With your help, Girl Scouts will “Climb with Courage” to new heights, and set their sights on new adventures that the cookie program can help them achieve. This program is more than just a cookie sale; it’s a chance to help Girl Scouts build essential skills for a lifetime of leadership, bring in troop proceeds to fuel eye-opening experiences, and earn fun rewards. Every cookie purchase fuels local Girl Scouts’ adventures throughout the year: exploring what interests them, discovering their passions, and taking action on issues they care about.
Whether they’re using STEM skills to solve a problem, changing a law to help their community, having a courageous outdoor experience, or starting an innovative nonprofit, Girl Scouts build a better future for themselves and the world. They do it all with the help of volunteers like you! Inside this guide, you’ll find an overview of the program and the season’s key dates, plus some tips to start your cookie season right. Thank you for all that you do to support girl entrepreneurship. Please do not hesitate to reach out to your Neighborhood Cookie Manager or your Product Programs Team for assistance.
Yours in Girl Scouting,
Girl Scouts of Eastern Missouri Product Programs Team
Get Started in Five Steps! Add (or renew) the Troop Cookie Manager role to your membership profile in MyGS tarted in 5 Easy Steps 1.
beginning Dec. 2 2.
Complete Troop Cookie Manager Training in gsLearn
Neighborhood Cookie Manager 3.
Get extra cookie materials needed from your
Set up your eBudde and Digital Cookie accounts in
December 4.
Talk to your Girl Scouts and their families about the program and distribute your troop’s cookie materials 5.
Troop Cookie Manager Guide 3
Program Timeline
*P/G= Parent/Adult/Girl Scout
T= Troop Cookie Manager
Who
Task
Due Date
Program Preparation T
Log in to eBudde and Digital Cookie admin accounts
Beginning Dec. 8
T
Cookie Bites Webinar: Getting Your Troop Ready for GO Day https://zoom.us/j/97330706662; passcode: cookies2023
Dec. 13, 6:30 pm
P/G
Set up Digital Cookie account
Beginning Dec. 15
T
Cookie Bites Webinar: Getting Your Troop Ready for GO Day https://zoom.us/j/99972242944; passcode: cookie2023
Jan. 3, 6:30 pm
T
Troop Cookie Manager Training on gsLearn starting Dec. 2
By Jan. 6
T
Distribute programmaterials and host a troop family meeting
By Jan. 6
T
Confirm all Girl Scouts participating are registered members and have completed an up-to-date Health History/Permission form
By Jan. 6
T
Confirm all Girl Scouts in your troop are uploaded to eBudde and listed correctly
By Jan. 6
During the Program P/G
GO Day! Girl Scouts can start taking orders with the order card and through Digital Cookie Jan. 7
T
Last date to select rewards opt-out in eBudde settings for eligible troops
Jan. 13
T
Cookie Bites Webinar: Signing up for Cookie Booths https://zoom.us/j/99928619100; passcode: cookie2023
Jan. 17, 6:30 pm
T
Council-scheduled Cookie Booth reservation rounds open in eBudde
Jan. 20, 9 am CST- Round 1 Jan. 23, 6 pm CST- Round 2 Jan. 24, 9 am CST- Round 3
T
Submitting Your Troop Initial Order https://zoom.us/j/98503573243; passcode: cookie2023
Jan. 24, 6:30 pm
P/G
Girl Scout order cards for initial orders given to troop cookie volunteer
Jan. 29, 8 pm CST
P/G
Troop Cookie Manager submits troop initial order in eBudde, along with booth extras and initial reward order
Jan. 30, 8 pm CST
T
Verify troop bank account information in eBudde
Jan. 30
T
Select cookie pickup location and time in eBudde
Jan. 30
T
Cookie Bites Webinar: Best Practices in Cookie Money Management https://zoom.us/j/97162349382; passcode: cookie2023 Cookie Bites Webinar: Cookie Delivery/Cookie Cupboards/Cookie Booths https://zoom.us/j/93536825591; passcode: cookie2023
Feb. 2, 6:30 pm
T
Feb. 7, 6:30 pm
T
Troop Cookie Manager picks up cookies at delivery site as selected in eBudde
Beginning Feb. 10
T
Cookie Booths begin
Feb. 17
T
Cookie Cupboards open (GSEM Cupboard opens Feb. 21)
Feb. 17
T P/G Direct ship orders open in Digital Cookie
Feb. 27
T P/G National Girl Scout Cookie Weekend
March 3-5
4 Troop Cookie Manager Guide
T
First ACH Withdrawal
March 10
T
Final council-scheduled Cookie Booth weekend
March 10-12
Finishing Strong
P/G
Final day for girl-delivery option in Digital Cookie
March 12
T
Cookie Bites Webinar: Allocating Cookies in eBudde/Submitting Final Troop Rewards https://zoom.us/j/95012392889; passcode: cookie2023 Cookie Cleanup Week to make final transfers, sell off remaining inventory and make reward selections; print/save initial and final reward files for future reference
March 14
T
March 19-23
Program ends
March 19
T
Deadline to finalize cookie assignments to Girl Scouts and submit troop’s final reward selections
March 21
T
Troop Late Payment Reports due
March 27
T
Final ACH Withdrawal
April 4
T
Digital deposits to troops, if applicable
April 6
Troop Cookie Manager Guide 5
Your Role
Your role as the Troop Cookie Manager includes:
• Complete required Council Troop Cookie Manager training each year while in this position
• Maintain responsibility for all product and payments during the Cookie Program and complete receipts for every financial and product transaction • Reserve (or designate another adult) to reserve council-scheduled and/or troop-scheduled cookie booths • Place and pick up (or designate another trusted adult) pending cookie cupboard orders for additional cookies for the troop • Complete a Late Payment Report by deadline for all adults who have an unpaid balance; be responsible for any unpaid balance for those adults if a report is not submitted • Provide Cookie Program support to Girl Scouts and families, responding to communication in a timely manner
• Receive and distribute cookie materials to Girl Scouts/ families in troop
• Adhere to the established guidelines and deadlines regarding submission of orders, paperwork, product delivery, rewards and
payment as established in the current program year, including reading program update messages
• Promote the Cookie Program, importance and benefits to troop leaders, Girl Scouts and parents/ adults • Become familiar with and use eBudde and Digital Cookie technologies and promote Digital Cookie usage to Girl Scouts/families • Collect money for product ordered from Girl Scouts/ families and from cookie booths and make regular deposits in troop bank account
• Distribute cookie rewards to troop in a timely manner
6 Troop Cookie Manager Guide
Terms to Know
ACH: Automated Clearing House; a safe, secure and quick method of electronic money transfer between bank accounts making collection of payments and reimbursement of proceeds easier for both volunteers and the council. The ACH system utilizes the bank account and routing numbers when funds are withdrawn or reimbursed. All troops in eastern Missouri must use ACH as the method to pay council for product ordered and purchased by a troop for the Treats & Reads and Cookie Programs. CEM: Community Engagement Manager; this is a council-level staff member who provides troop support in your local community.
Initial Order (IO): Refers to the orders (through Digital Cookie and order card) taken by Girl Scouts and submitted by the troop no later than Jan. 30, 2023. These orders are submitted by the Troop Cookie Manager and picked up by the troop in bulk in mid-February.
Little Brownie Bakers (LBB): The bakery that our council partners with to supply all our tasty cookies.
NH: Neighborhood (Girl Scout); Neighborhoods support troops in their local communities and are comprised of a team of volunteers who serve as the first point of contact for troops and volunteers in their area. Service Unit: Alternate term for what we call a “Neighborhood.” It is the term used in the eBudde platform.
CCM: Cookie Cupboard Manager
Digital Cookie (DC): The platform that helps Girl Scouts run and manage their Cookie business online.
DOC DLVR: Digital Cookie girl-delivery order in eBudde.
NCM: Neighborhood Cookie Manager
PGA: Per Girl Average; total number of packages assigned to the troop divided by the number of Girl Scouts selling. A Girl Scout is selling if they have one or more packages of cookies assigned to them in eBudde.
DOC SHIP: Digital Cookie shipped order (shipping fee paid by customer)
DOC SHIP+: Digital Cookie shipped and donation order
TCM: Troop Cookie Manager
DOC DON: Digital Cookie donation; could be part of a girl-delivery order or donation-only
Goal-Getter Orders: Refers to orders Girl Scouts take after the troop submits their initial order. Each troop handles these orders differently. MyGS: A tool located online at girlscoutsem.org that is used to renew membership, update your contact information and make sure we have the correct information about all your Girl Scout volunteer roles.
gsLearn: An online learning platform for Girl Scout volunteers accessed through your login at MyGS.
Troop Cookie Manager Guide 7
Troop Resources
Resource
What You Can Find
Weekly Email Messages via eBudde
Provides cookie volunteers with important news, reminders and instructions; expect these each Tuesday at a minimum Provides cookie volunteers with important links, forms, training info and more; the longer, online TCM guide is found here Provides cookie ideas, inspiration, resources and fun activities Get important program updates from council, connect with other cookie volunteers and access missed eBudde messages, and more
Resources for Cookie Volunteers page girlscoutsem.org/volunteercookieresources
LittleBrownieBakers.com
Cookie Managers - Troop & Neighborhood, Eastern Missouri Rallyhood Rally https://rallyhood.com/39880
eBudde Help Center
Access microburst training videos, manuals, eBudde tab explanations, app info and more Download cookie family meeting guides, booth essentials, entrepreneurship program and progression info, sales tools, safety info, and guides on supporting the Five Skills development
GSUSA Cookie Resources page girlscoutsem.org/cookieresources
December 13 and January 3 – Getting Your Troop Ready for GO Day January 17 – Signing Up for Cookie Booths January 24 – Submitting Your Troop’s Initial Early Order February 2 – Best Practices for Cookie Money Management for Volunteers February 7 – Cookie Delivery, Cupboards and Booths March 14 – Allocating Cookies in eBudde and Submitting Final Rewards Stay Up to Date with Cookie Bites Webinars
Find the links to join in the Program
Timeline and Rallyhood; recordings will be posted at girlscoutsem.org/ volunteercookieresources
Join Us on Facebook for New Cookie Chats! Join Girl Scouts of Eastern Missouri Product Programs staff and our expert cookie volunteers or cookie sellers each Tuesday during the cookie season for a series of lunch-time Cookie Chats from noon-12:30 pm.
Cookie Chats will be broadcast via Facebook Live and will include the opportunity for a Q&A at the end! Can’t tune in live? Visit our Facebook page at any time to view all the archived Cookie Chats!
8 Troop Cookie Manager Guide
2023 Cookie Excitement
eBudde Enhancements • Online version will display like the eBudde app for consistency and ease of use • Troops can record booth sales through Girl Orders tab • Easier way to distribute troop Digital Cookie site sales to individual Girl Scouts • Cupboard scheduling notes easier to view when starting a pending order Digital Cookie • Digital Cookie and order card program open same day • GSUSA increased site capacity and load testing to ensure quality and prevent system issues and outages • Girl Scouts can now update progress to goal on dashboard again Reward Highlights • Travel reward is back for Expert Entrepreneurs! • Troop PGA reward experience (300+ level) will be open to opt-out troops • First Troop PGA reward level lowered • Trefoil Rewards for summer 2023 program experiences • Troop cookie volunteers earn 2023 Volunteer Patch when troop submits an Initial Order New Cookie Innovation • Raspberry Rally is a thin, crispy cookie infused with raspberry flavor, dipped in chocolaty coating • New variety will be available as an online exclusive for shipment only • Thin Mints case corrugate first in line to be more compact and environmentally friendly; more narrow and more sturdy Customer Service and Support • Customer support will be available on major deadline dates • Customer support will be available after hours in cases of major program changes • Family Digital Cookie Course available • gsLearn Cookie Program Learning Path for troop cookie volunteers
eBudde eBudde is the primary tool you will use to conduct your troop’s cookie business this season. Below are just some of the things you can do: • Manage inventory • Give credit to individual Girl Scouts for additional cookies given to them • Sign up for cookie booths/add cookie booths • Create a cookie cupboard order • Submit troop initial order • Sign up for an initial order pickup time Be sure to create your login in December, when you receive your onboarding email. Then, download the eBudde app so you can do your cookie business on the go. Go directly to ebudde.littlebrownie.com and click Forgot Your Password if you don’t receive the onboarding email.
Troop Cookie Manager Guide 9
$
/pkg
Trefoils ® Iconic shortbread cookies
# of pkgs ORDER
# of pkgs ORDER
To see full nutrition and product information, visit LittleBrownie.com or GirlScoutCookies.org.
To see full nutrition and product information, visit LittleBrownie.com or GirlScoutCookies.org.
Check out our delicious 2023 Girl Scout Cookie lineup! All cookie proceeds stay local and every cookie purchase fuels Girl Scouts’ adventures throughout the year. $ /pkg Meet the Cookies Adventurefuls TM Brownie-inpired cookies with caramel avored crème It’s Girl Scout Cookie TM Time! $ /pkg $ /pkg Girl Scout okie TM Time!
$
5
/pkg
Adventurefuls TM Brownie-inpired cookies with caramel avored crème
$
5
/pkg
Do-si-dos ® Peanut butter sandwich cookies Made with natural avors
Find out more at GirlScoutCookies.org
Lemon-Ups ® Find out more at GirlScoutCookies.org
Lemon-Ups ®
Delicious Details
$
Crispy lemon avored cookies that inspire
Crispy lemon avored cookies that inspire Get your favorites delivered!
avorites delivered!
/pkg
$
$
Trefoils ® Iconic shortbread cookies grams trans fat, RSP Certified (mass balanced) Palm Oil, Halal certificati n • For complete nutritional information, visit littlebrowniebakers.com • Cookie ingredient and allergen information may be found at girlscoutsem.org/meetthecookies $ /pkg • No Partially Hydrogenated Oils (PHOs) • No high-fructose corn syrup; zero $ /pkg
5
/pkg
First Name Only
First Name Only
My Name
Samoas ® Chewy and rich—chocolaty, coconut and caramel
Trefoils ® Iconic shortbread cookies
Troop #
My goal is
$
5
/pkg
To order
/pkg
ways customers
List ways customer
Do-si-dos ® Peanut butter sandwich cookies Made with natural avors
Do-si-dos ® Peanut butter sandwich cookies Made with natural avors
Tagalongs ® Peanut butter patties
order from you*
can order from you*
$
$
5
/pkg
/pkg
$
Delivery
/pkg
mers can get their order**
List ways customers can get their order**
Samoas ® Chewy and rich—chocolaty, coconut and caramel
Samoas ® Chewy and rich—chocolaty, coconut and caramel
Thin Mints ® Thin, crisp, chocolaty and minty cookies Made with vegan ingredients
$
$
5
/pkg
/pkg
Find out more at GirlScoutCookies.org Customer
Find out more at GirlScoutCookies.org
Tagalongs ® Peanut butter patties $
Phone
Tagalongs ® Peanut butter patties
/pkg
r favorites delivered!
Get your favorites delivered!
$
$
5
/pkg
/pkg
First Name Only
First Name Only
My Name
Address
Thin Mints ® Thin, crisp, chocolaty and minty cookies Made with vegan ingredients
Troop #
Thin Mints ® Thin, crisp, chocolaty and minty cookies Made with vegan ingredients
Girl Scout S’mores ®
My goal is
$
$
Chocolaty, marshmallowy avored, graham cookies Made with natural avors
5
/pkg
/pkg
To order
Y
$
EXCLUSIVELY SOLD ONLINE FOR SHIPMENT ONLY
$
6
/pkg
/pkg
OR LY
List ways customers
List ways customers
$
/pkg
Raspberry Rally TM Direct Ship Only
can order from you*
can order from you*
Raspberry Rally TM
Girl Scout S’mores ®
Girl Scout S’mores ®
Delivery
Chocolaty, marshmallowy avored, graham cookies Made with natural avors
Chocolaty, marshmallowy avored, graham cookies Made with natural avors
ustomers can get their order**
List ways customers can get their order**
Toffee-tastic ®
Thin, crispy cookies infused with raspberry avor Made wtth vegan ingredients
/pkg Thin, crispy cookies infused with raspberry avor Made wtth vegan ingredients 6
$
$
ATTACH YOUR DIGITAL COOKIE QR CODE HERE
Rich, buttery toffee cookies
/pkg
Customer
E
E
Donate cookies here!
$
Phone
/pkg
Available While Supplies Last
Available While Supplies Last
Toffee-tastic ®
Toffee-tastic ®
Rich, buttery toffee cookies
Rich, buttery toffee cookies
We’ll deliver them
Address
Donate cookies here!
Donate cookies here!
$
$
List your chosen organization
/pkg
/pkg
10 Troop Cookie Manager Guide
We’ll deliver them
We’ll deliver them
Project Thank You The Project Thank You program is a Girl Scouts of Eastern Missouri service project that gives our community the chance to donate cookies to the USO of Missouri, Operation Food Search and other nonprofit partners. The program provides our Girl Scouts the opportunity to learn about philanthropy and the importance of giving back. For each $5 donation, we will gift a package of cookies to one of our partner organizations like the USO of Missouri or Operation Food Search. Additionally, Project Thank You requires no contact or delivery. To help promote Project Thank You to customers, a flier and receipt is available at girlscoutsem.org/girlcookieresources or pg. 69-70.
Customers can donate $5 Project Thank You cookies in two ways: • Using the Cookie Packages Donated column on the paper order card • Adding Project Thank You to online orders through Digital Cookie
Troops that select a charitable organization other than Project Thank You need to order and track these donations separately as Troop Gift of Caring (TGOC). Only Project Thank You packages are eligible for Project Thank You rewards.
Troop Cookie Manager Guide 11
2023 Girl Scouts of Eastern Rewards
Rewards Girl Scouts earn individual rewards based on total sales. Cadette, Senior and Ambassador troops that opt out of individual rewards still qualify for earned patches/charms, highest level of Trefoil Rewards earned, and rewards earned at the 1,000+ package level when applicable. Individual Girl Scout orders cannot be combined to achieve higher level rewards. Troop Cookie Managers are on their honor to demonstrate good business ethics and not combine orders. Initial Orders are calculated based on the package distribution in eBudde on February 2, 2023. All packages must be distributed by March 24 in order to count towards final rewards. To receive high-level rewards, a Girl Scout’s parents/adults must be in compliance with payment deadline.
My Personal Goal:
Init
Bar Patches
Re
Dolphin + Go B Pat
Rewards are expected to ship to Neighborhood Cookie Managers in late April/early May and troops will pick up from them.
Earned at highest sales level
Girl Scouts who earn higher-level rewards, at 1,500+ package levels will be contacted directly by Product Programs.
Council reserves the right to replace with items of equal or higher value. All rewards are cumulative except Trefoil Rewards and Bar Patches, which are earned only at the highest sales level achieved. Girls in opt-out troops will still receive any patches, Trefoil Rewards, and rewards at the 1,000 pkg and higher when earned.
2023 Vo Each active eBudde ea submit
Go Bright Ahead Theme Charm Patch 15+ pkgs
Scrunchie Set 40+ pkgs
and
Travel Pi + Dolph
Ocean World Cap + One Trefoil Rewards 290+ pkgs
Expert Entrepreneur Club
and
May 20, 2023
or
Ryze Adventure Park Program AND Girl S Build-A-Bear with Accessories OR Custom 1,500+ pkgs
12 Troop Cookie Manager Guide
Cookie Booth Participation
Crossover Patch
Charm Patch
Troop Rewards
NEW this year is a charm patch. Collect all six charms to complete the patch!
Troop rewards are cumulative; scarf earned by each Girl Scout selling + two troop volunteers. Eligible reward opt-out troops can earn the Movie Night program.
Missouri s
Bandanna Cooling Scarf 150+ Troop PGA
NEW
Moisten and snap to use as cooling scarf
Cookie Booth Patch Charm Girl Scout participates in 1+ cookie booth with booth sales reported in eBudde
Created Avatar, sent 18+ emails during the 2022 Treats & Reads program and sold 150+ packages of cookies
Movie Night Under the Stars at Camp Tuckaho 300+ Troop PGA
tial Order ewards
Project Thank You Rewards Only Project Thank You-designated packages eligible for Project Thank You rewards.
Digital Cookie ® Rewards
Trefoil Rewards
Trefoil Rewards may be earned when achieving one of three package goals earned at the highest sales level:
Email Patch Charm 18+ marketing e-mails sent via Digital Cookie (excludes thank you e-mails)
n Mood Ring Set Bright Ahead tch Charm 150+ I/O
290+ pkgs = One Trefoil Rewards 510+ pkgs = Two Trefoil Rewards 1,000+ pkgs = Three Trefoil Rewards
Dolphin Tail Pen + Community Patch Charm 30+ Donations
Use your Trefoil Rewards for a variety of Girl Scout programs during summer 2023. Earning Trefoil Rewards does not guarantee a spot in any program. Registration for summer 2023 programs opens in December and programs ll up quickly. While noti cation for Trefoil Rewards doesn’t take place until after the cookie program ends in March, it is strongly recommended to register and pay deposit for desired programs before that time. Girl Scouts in reward opt-out troops may earn Trefoil Rewards. Find details in the Camp Adventure Guide, Cookie Family Guide and online.
It has a micro ber cloth belly!
olunteer Patch e cookie volunteer in arns when the troop ts an initial order
Cookie Cart 200+ Donations
Clicker the Mini Dolphin Plush + Phone Patch Charm 150+ pkgs
and
and
and
Aluminum Water Bottle 70+ pkgs
Dolphin Tail Bracelet + Fashion Shades 110+ pkgs
Rechargeable Headlamp + 2023 Bar Patch 190+ pkgs
Go Bright Ahead T-Shirt + Cookie Entrepreneur Patch 230+ pkgs
Large Coral the Dolphin Plush 150+ pkgs
t
and
and
and
Go Bright Ahead Long Sleeve Hooded T-Shirt + Two Trefoil Rewards 510+ pkgs
Beach Day Set: Beach Bag, Dry Pouch and Dolphin Samoas ® Patch Charm 425+ pkgs
illow with Sleep Mask hin Sunrise Journal 360+ pkgs
Waterproof Backpack + Three Trefoil Rewards 1,000+ pkgs
Hooded Blanket 730+ pkgs
Travel Hula Hoop + Snorkeling Gear + Bluetooth Dolphin Floating Speaker + Personalized Dolphin/Cookie Nalgene Water Bottle
See 2023 Cookie Family Guide for dates
Custom Skateboard + Razor Scooter or Roller Skates + Protective Gear + Skateboard Lesson
or
or
or
or
Troop Cookie Manager Guide 13 She & Me Iowa/Missouri River Cruise Trip (D/B) OR Indiana Dunes Road Trip (J) OR Trip to Nashville (C/S/A) 3,000+ pkgs
Fun on Wheels Set OR Sweet & Sassy Spa Program 2,500+ pkgs
American Girl Truly Me Doll, Book and Accessory OR Outdoor Fun Package 2,000+ pkgs
Scout Trefoil m Vans Shoes
At-A-Glance
Participation Method
What It Means
When It Happens
Let families know their Girl Scout can set up an account through Digital Cookie. Girl Scouts share their unique cookie link via email, social media, local neighborhood sites, and at parent/ adult workplaces. They can add their link or QR code to door hangers or business cards to leave behind at door-to-door sales.
Digital Cookie opens Jan. 7 for girl-delivery and donation orders. The girl-delivery option ends March 12. The donation option is open Jan. 7-March 19. The direct ship option is open Feb. 27- March 19. Shipped orders process within 3-5 business days, then ship to customers via commercial delivery carriers.
Digital Cookie Online Account
Marketing Product Girl Scouts are permitted to accept in-person orders, including door-to-door sales (with proper adult supervision). Online marketing and sales efforts during the cookie program should adhere to the digital marketing guidelines and online safety practices. Sales links should never be shared on online resale sites like Facebook Marketplace or eBay. Please view these
guidelines in Volunteer Essentials at girlscoutsem.org/publications .
Girl Scouts can use the paper form to take in-person orders in their neighborhood, with family and friends, and places of business. When they deliver the cookies, they can collect payment.
Order card sales start Jan. 7.
Order Card Sales
Order cards are due Jan. 29.
After this time, Girl Scouts can continue taking orders with the Goal-Getter order card. Tip: Wait to hand out Goal Getter forms until after the initial order deadline; many troops give out the forms once a Girl Scout hands in the order card.
Packages and Cases Cookies are $5 a package, except S’mores® and
Toffee-Tastic®, which are $6 per package. Packages have varying numbers of cookies depending on variety. A case is 12 packages of cookies. When submitting your troop initial order, your order will automatically round up to full cases of 12 , typically providing troops a few extras to fulfill later orders. Unlike initial order, once Cookie Cupboards open, orders are able to be for full cases or individual packages.
How to Get Cookies
Tips and Tricks
Orders placed for girl-delivery and donation on Digital Cookie between Jan. 7– Jan. 29 (or earlier, if you submit your troop’s initial order prior to Jan. 29) will automatically be included in your troop’s initial order numbers. Only the girl-delivery orders through this time, along with paper orders, will arrive with your troop’s initial order. Orders placed for girl-delivery on Digital Cookie after you submit your troop’s initial early order will require the parent/ adult to communicate the number of cookies needed with the Troop Cookie Manager to supply out of troop extras or through a Cookie Cupboard pickup. You will need to enter the packages in eBudde by variety and transfer cookies to the Girl Scout. Specific instructions can be found in the online Troop Cookie Manager guide.
The parent/adult listed on the Digital Cookie site must review and approve all girl-delivery orders within five days of order placement. Remind parents not to approve orders they cannot deliver (i.e. out of town orders or strangers). As Troop Cookie Manager, you will not receive notification of any additional girl-delivery orders for your Girl Scouts; they must let you know they need cookies to fulfill any additional orders. Tip: After your troop’s initial order, give parents/adults a deadline each week to turn in their additional orders and set clear expectations on when you will pick up cookies from the cupboard. Remember, you have the option to set parent/adults in your troop as designated cupboard pickup users in eBudde as well. Your troop has the option to set up a Troop Digital Cookie link that can be used for processing credit card payments at booths, for online customer payment/booth pickup option and for promotion through the Girl Scouts of the USA Cookie Finder. After Jan. 29, the girl-delivery option may be turned off by a parent/adult for an individual Girl Scout. A troop volunteer can request it be turned off for the entire troop by contacting the Answer Center. Always practice safety when selling door-to-door. Never enter a home or vehicle when selling cookies or making a delivery. Adults must accompany Girl Scout Daisies, Brownies and Juniors when taking orders, selling or delivering product. Girl Scouts in grades 6-12 must be supervised by an adult when selling door-to-door and must never sell alone.
Order card orders entered into eBudde and submitted with your troop’s initial order by Jan. 30 will arrive in mid-February. Order card orders placed after your troop submits their initial order in eBudde require the parent/adults to communicate the number and types of cookies to you. Your troop may have extra cookies from your initial early order, or orders may need to be picked up from a Cookie Cupboard. Cookie Cupboards are locations around the council where you can pick up extra cookies for later orders or booths. They are typically volunteer-run and will open the weekend of Feb. 17. Remember, you have the option to set parent/adults in your troop as designated cupboard pickup users in eBudde.
Find Cookie Cupboard information on pg. 41.
At-A-Glance
Participation Method
What It Means
When It Happens
Cookie Booths Your troop can choose to do in-person or virtual cookie booth sales to earn additional proceeds and help the troop members reach their goals, give opportunities to market cookies in a different way and engage Girl Scouts who may not be able to participate in other ways. Troops can sign up in eBudde for a council-scheduled booth site, or you can contact a business in your neighborhood to set up a booth. Taking Care of Your Product Cookies should be stored in a cool, dry place in an area free of chemicals or pests. Certain cookies – including Thin Mints, Tagalongs and Adventurefuls – are more prone to melting because of their chocolate coatings. In case of unseasonably warm temperatures, coolers can be used to keep cookies cool.
Reserve council-scheduled booths starting Jan. 20. Find instructions about signing up for cookie booths, the rules for each round of scheduling in eBudde and information on finding and submitting your own booth in the Cookie Booth Guide.
Cookie booths begin Feb. 17.
Project Thank You (PTY) is the council-wide donation program that allows customers to donate Girl Scout Cookies to our non profit partners at the USO of Missouri and Operation Food Search. Project Thank You orders from the “Cookie Packages Donated” line on the order card should be entered in eBudde on the PTY line.
Project Thank You donations are available to customers online, at booths and through the order card.
Project Thank You
Media Inquiries During the Girl Scout Cookie Program, troops are occasionally approached by reporters from television, radio, newspapers and online media for interviews and photo opportunities. Be sure you understand what they are interested in covering before agreeing. If you are approached by the media in a crisis or uncertain situation (such as being solicited for your Girl Scout opinion on potentially controversial topics), please DO NOT make any statements to the media. Instead, contact the Council communications team immediately at kdaleen@girlscoutsem.org.
How to Get Cookies
Tips and Tricks
When you submit your initial order, your order automatically rounds up to full cases of any given variety (12 packages/ case). This means your troop will likely have some extras and can use those extras at cookie booths. Some troops also choose to order booth extras during their initial order so they do not have to go to a Cookie Cupboard before their first booth weekend. Have questions about rounding up or ordering extras in your initial order? Reach out to your Neighborhood Cookie Manager. If you do not have extras from your initial order, you can pick up cookies from a Cookie Cupboard. Cookie Cupboards open Feb. 17 (the GSEM Cupboard opens Feb. 21). Not sure how many packages you need at your booth? Check out Rallyhood or Marvelous Mentoring to get tips from other troops or ask your Neighborhood Cookie Manager for guidance!
Cookie booths require a minimum of two Girl Scouts and two registered adults, maximum of four Girl Scouts and two registered adults per shift. Council-scheduled booths include partners like Schnucks, Dierbergs, Walmart, Sam’s Club, PetSense, JoAnn, Walgreens, The Magic House, Lowe’s and GNC. These booth partners should not be contacted by individual troops for booths; certain locations may not be available. Know of a great cookie booth location in your neighborhood? Check the Cookie Booth Guide for booth requirements before contacting a local business, and make sure to report your booth as a Troop Booth in eBudde this year. When your Girl Scouts participate in booth sales, they become eligible for a booth sales patch charm! Girl Scouts who have 1+ packages reported as booth sales in eBudde will receive the patch charm. Make sure to use the “record booth sales” function in eBudde or check the “Bth” box when creating a girl transaction to ensure eligibility.
Project Thank You cookies are delivered from Council inventory directly to the partners—no need to pick up physical packages to fulfill your Project Thank You donations!
Talk to your Girl Scouts about including Project Thank You in their elevator pitches to customers.
Consider a donation drive or a donation specific goal for your troop.
Girl Scouts can earn Project Thank You rewards—check out the order card for more details
Troop Proceeds Money Management
Money due to council for the product the troop received is collected via ACH at two points during the Cookie Program: in March (for 1/3 of troop’s initial order) and in April (for the remaining balance). Payments collected through Digital Cookie will automatically be transferred to council. If a troop has conducted the majority of its sales through Digital Cookie, the troop may be due a deposit. If a troop uses the Clover credit card system, customer payments will go directly to the troop’s bank account. The Troop Cookie Manager or troop leader should collect and deposit cash frequently as a best practice. A Troop Late Payment Report is required for any family not paying in full by the deadline. It is strongly recommended troops use the Digital Cookie in-hand process for accepting credit card payments at booths and by individual Girl Scouts when delivering product. Council covers processing fees. Please note that cash transfer apps, such as Venmo, Cash app, Zelle, etc. are not approved payment systems for Girl Scout troop business. Track your inventory closely and make sure to keep receipts for all product given out and money received. Cookies cannot be returned at the end of the season, so make sure to use the Cookie Exchange feature in eBudde to see if another troop could use your cookies. Money Tip: ALWAYS make sure your Girl Scouts’ parent/adult has signed the product programs permission section of the annual Girl Health History/ Permission Form before any product is ever given to them. This means they acknowledge responsibility for taking care of the product and turning in money for product to the troop. In instances of non-payment by a family, turning in a Troop Late Payment Report to council protects you and the troop’s funds. Having that signed permission slip is very important for this process. Make regular deposits to your troop bank account when you receive payments from families and booths.
PGA
Proceeds
1-139 PGA
$0.80/pkg
140-189 PGA
$0.90/pkg
190+ PGA
$1.00/pkg
Cadette, Senior and Ambassador troops may choose to opt-out of rewards, increasing the troop proceeds by an additional $0.05/package.deadline.
Opt-Out Troops Cadette, Senior and Ambassador troops are eligible to opt-out of receiving rewards and receive an extra $0.05/package instead. Individual Girl Scouts in opt-out troops are still eligible to earn patches, Troop PGA Reward event, Trefoil Rewards and any rewards at the 1,000 level and higher. Opting-out is a majority-rule decision of all Girl Scouts selling in the troop and they need to sign the opt-out form (included in the online Troop Cookie Manager guide) which the troop maintains for it’s records. Once the troop has voted and signed, please complete the council notification form at girlscoutsem.org/ optoutform . Troops not opting-out of rewards do not need to submit this form. Any eligible troop wishing to opt-out of rewards must adjust their eBudde setting to opt-out NO LATER than Jan. 13. We cannot make changes on a troop’s behalf after initial order submission.
18 Troop Cookie Manager Guide
Program Timeline
Troop Cookie Manager Guide 19
Program Timeline
Before the Program
December-January 7 Complete Troop Cookie Manager Training
Complete your 2023 Troop Cookie Manager Training via gsLearn. There is also a New Cookie Manager Orientation course for those new to the role. If you need assistance accessing gsLearn, please contact the Answer Center at 314.400.4600 or answercenter@girlscoutsem.org. The Troop Cookie Manager training is a program overview and role introduction. Product Programs staff will provide live webinars throughout the season covering key tasks, such as submitting the Initial Order. Neighborhood Cookie Managers may hold neighborhood-specific sessions to provide support as well.
End of November No Funds Handling
Troop Cookie Managers and Troop Leaders will receive information regarding adults within the troop who have no-funds handling restrictions. Anyone with a no-funds handling restriction cannot be responsible for money or product. Girl Scouts whose primary adult has a no-funds handling restriction can still participate in the cookie program if an unrelated adult living at a different address takes responsibility for her orders and product. This other adult must sign the Health History/Permission form to give their consent to take on the responsibility for product programs. Please let Product Programs know this information so they can add the Girl Scout to eBudde and Digital Cookie. Girl Scouts can still participate in troop cookie booths, but the adult with the restriction may not serve as a booth volunteer.
December 8 Log In To eBudde
December 7 Log In To eBudde Primary troop cookie volunteers will receive an email from do_not_reply@littlebrownie.com inviting them to log in to eBudde. Returning users can also go directly to cookieportal.littlebrownie.com and log in using their previous information. Upon log in, returning users will be prompted to enter a new password. If you run into any issues, click forgot password and click through the prompted email to set up for the new season. If your information changes during the cookie program, please update it in the portal. Volunteers will receive an email from do_not_reply@littlebrownie.com inviting them to log in to eBudde. Returning users can also go directly to cookieportal.littlebrownie.com and log in using their previous information. Upon log in, returning users will be prompted to enter a new password. If you run into any issues, click forgot password and click through the prompted email to set up for the new season. If your information changes during the cookie program, please update it in the portal. Familiarize yourself with the eBudde Dashboard. • Scroll to see the troops in your area and check their rosters and sales progress • Under the Reports tab, find the information you need on unsubmitted orders, rewards and more Familiarize yourself with the eBudde Dashboard. • Check out the Messages, Calendar, Checklist and more • Click on the various tabs to learn more about what is in them • Go to the Girls tab to make sure your active Girl Scouts show on the list. If you are missing any, please reach out to the Answer Center. If you have any Girl Scouts who are no longer with your troop and should be moved to another troop, please let us know. Find more information and get help using the Help Center in eBudde. During the program, you can communicate with families in your troop by navigating to the Contacts Tab and selecting Email Branch. Select who will receive your message on the right-side menu. Troops will not be able to add Girl Scouts in eBudde and must contact council to request they be added. Find more information and get help using the Help menu or the VIPeTraining sections. During the program, encourage troops to participate and help with tips and reminders. You can communicate with families in your troop by navigating to the Contacts Tab and selecting Email Branch. Select who will receive your message on the right-side menu.
Troops will not be able to add girls in eBudde and will have to contact council to request they be added. Membership data will be imported on the following dates: Membership data will be imported on the following dates: • December 1 • December 23 • January 6 • January 27 • March 19 Please note, Girl Scouts who are not participating do not affect the girl-selling PGA or eligibility for contests or rewards. Therefore, if a troop has a Girl Scout on their roster who is no longer participating, her presence will not impact their sales. We ask that troops not request a girl be removed from their troop or rewards. Therefore, if a troop has a Girl Scout on their roster who is no longer participating, her presence will not impact their sales. We are only able to remove a Girl Scout from a troop if she is now with another troop. Please note, Girl Scouts who are not participating do not affect the girl-selling PGA or eligibility for contests • November 30 • December 10 • January 7 • January 28
Log In To Digital Cookie An email will be sent to the primary troop cookie volunteer on Dec. 8 with your unique DC login information. It should be coming from “Girl Scout Cookies” with the subject “Register for the Digital Cookie Platform Today.” Digital Cookie can be accessed at https://digitalcookie.girlscouts.org/login or through the eBudde Cookie Portal.
in eBudde, unless they know the girl should be moved to a different troop.
Log In To Digital Cookie
Troop Cookie Manager Guide 21
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