2023 Troop Cookie Manager Guide

Digital Cookie

Question: Will there be any changes to shipping costs through Digital Cookie? Shipping costs through Digital Cookie are based on the national contract that GSUSA reaches with their shipping partner. The shipping industry has been under increasing strain due to the challenges and demands the COVID-19 pandemic has continued to create, such as a tight labor market and increased transportation costs. With that said, shipping costs will be the same as they were during the 2022 season.

The 2023 rates are as follows: • 4 – 8 packages: $12.99 • 9 – 12 packages: $14.99

As in previous years, Digital Cookie is unable to ship to international addresses. There is a $5 surcharge for shipping to APO/FPO/DPO addresses, Alaska and Hawaii and US Territories.

Customers may choose to order cookies for direct shipping from January 7 – March 19 via Digital Cookie. Digital Cookie also provides the option for girl delivery up through March 12 to avoid shipping costs for customers. Any updates regarding shipping or shipping promotions will be communicated through the eBudde Cookie News. Question: When will cookies ordered during the beginning of the sale ship or be delivered? Digital Cookie orders for direct ship will begin processing immediately after the order is placed and is fulfilled the next business day. Choosing shipped cookies early in the season is a great way to satisfy cookie cravings early. Question: My customer had an issue with a shipped order through Digital Cookie. Can they cancel that order? Whom should they reach out to? Shipped orders begin processing immediately after the order is placed and often there is not a long enough window between placing the order and leaving the warehouse to cancel the order after. Girl Scouts of Eastern Missouri cannot cancel, adjust or otherwise change shipped Digital Cookie orders. Inquiries related to shipped Digital Cookie Orders must be directed to the Digital Cookie customer service team: https://girlscoutsusa. qualtrics.com/jfe/form/SV_eCJJBp87GDlFRSR Question: If my Girl Scout had a Digital Cookie site last year, will the login be the same? How do we set up the girl’s storefront? Digital Cookie sites need to be set up new each year. You will receive an email to set up your Girl Scout’s site and create a password for this year. If you don’t receive that email, please visit https://www.girlscoutsem.org/en/ members/for-girl-scouts/for-cookie-sellers.html for information and link to the site. Question: If my Girl Scout registered late, can she still set up a Digital Cookie site? Girls can participate in the cookie program at any point during the program. New troops and girls will be uploaded into eBudde and Digital Cookie throughout the season. You can also contact us to have them added to eBudde and to receive the setup email from Digital Cookie. Please contact the Answer Center at answercenter@ girlscoutsem.org for assistance. Customers and Girl Scouts will be able to see information about shipped order status and tracking through Digital Cookie.

50 Troop Cookie Manager Guide