2022 Treats & Reads Troop Manager Guide

Program Overview Progra Overvie

Troop Treats & Reads Manager 2022 Girl Scout Treats & Reads Program 2022 Training Guide

Treats and Reads Guide 1

Dear Valued Volunteer,

Choosing to participate in the Treats & Reads program is your troop’s key to unlocking adventures early this Girl Scout year. Supporting your troop will allow them to GO Bright Ahead and kick things into gear for community service, badges and uniform components, field trips, meeting supplies and more. Plus, when your troop participates in this program, they are also investing in the future of Girl Scouts of Eastern Missouri, meaning new and existing Girl Scouts will have the opportunity to enjoy our beautiful camps, build new skills and make new friends!

We thank you for volunteering your valuable time to take on this important work.

Inside this guide, you’ll find detailed information to help you have a successful season. You can also access additional program resources on the website.

As you get started and go through the program, please reach out to your Neighborhood Treats & Reads Manager or the Answer Center for assistance.

Yours in Girl Scouting, Michelle Johnson Director, Product Programs

Getting Started is Easy! 1. Add the Treats & Reads Manager role for your troop to your profile in MyGS. 2. Set up your M2 account beginning Sept. 15. 3. Complete online Troop Treats & Reads Manager Orientation in gsLearn through MyGS or on the Treats & Reads webpage. 4. Tell Girl Scouts and families about the program and guidelines for participation. 5. Set up the Parent/Adult Email Campaign for your troop in M2.

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Program Overview Progra Overvie

iNSIDE THIS GUIDE

Table of Contents ProgramOverview.............................................................................................6 Your Role........................................................................................................................7 2022 Excitement...........................................................................................................9 Products.........................................................................................................................9 ParticipationOptions...................................................................................................10 ProgramInformation.......................................................................................11 Project Thank You......................................................................................................12 TroopProceeds............................................................................................................14 MoneyManagement....................................................................................................12 Rewards........................................................................................................................16 M2.................................................................................................................................18 Booths...........................................................................................................................19 Event and Contests.....................................................................................................20 ProgramTimeline............................................................................................21 Program Preparation..................................................................................................22 During Program..........................................................................................................25 After Program Ends...................................................................................................31 Appendix.........................................................................................................35 Parent/Caretaker Meeting Agenda...........................................................................36 Acronyms and Terms.................................................................................................38 Online Marketing........................................................................................................39 FAQs For Volunteers...................................................................................................40 Ordering Extra Product..............................................................................................42 Opt-Out Agreement Form .........................................................................................43 Social Media Toolkit....................................................................................................45 Project Thank You Resources....................................................................................46 Activities.......................................................................................................................48

Treats and Reads Guide 3

program timeline

Keep this timeline with you throughout the program for quick reference on upcoming tasks and deadlines. Fol low the QR code to the left or on the back cover to jump to the online step-by-step guide. *P/G= Parent/Caretaker/Girl Scout T= Troop Treats & Reads Manager

Who Task/Deadline Program Preparation T

Due Date

Nuts & Bolts Webinar - Getting Your Troop Ready for GO Day Note: All webinars will be recorded and will be available 1-2 days later on the Treats & Reads Volunteer Resources web page https://zoom.us/j/95392658572; passcode: candy2022

Sept. 20, 6:30 pm

T

Pick up programmaterials from Neighborhood Treats & Reads Manager By Sept. 15

T

Complete online Troop Treats & Reads Manager Orientation in gsLearn or through the Treats & Reads Volunteer Resources web page

By Sept. 15

T

Confirm all troopmembers participating are registered Girl Scouts for 2022 2023 and have signed Product Programs permission on their annual Health History/Permissions Form

By Sept. 24

T

Host Treats & Reads meeting for troop families; share materials

By Sept. 24

T

Set up your M2 account and your Parent/Guardian email blast

Between Sept. 15 and 23

During Program P/G Girl Scouts set up M2 account and storefront.

Sept. 24

Treats & Reads GO Day; Girl Scouts can begin to take online and in-person orders

T

Nuts & Bolts Webinar - Submitting Your Troop’s Order/What’s Next https://zoom.us/j/96495108598; passcode: candy2022

Oct. 11, 6:30 pm

P/G Order card orders entered into M2 or given to Troop Treats & Reads Manager

Oct. 16

T

Enter order card orders not entered by P/G in M2; enter any extra product orders for troop (for late girl-delivery orders or booths)

Oct. 17-18

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Program Overview Progra Overvie

T

Verify troop bank account information in M2

Oct. 17-18

Online orders in M2 still accepted for direct ship, donation and magazines/ eBooks

Oct. 21-Nov. 20

T

Nuts & Bolts Webinar: Product Delivery https://zoom.us/j/97675280263; passcode: candy2022

Nov. 1, 6:30 pm

T

Pick up your troop’s order from Neighborhood Treats & Reads Manager and distribute to Girl Scouts

Week of Nov. 7

P/G Deliver product and collect payments from customers; turn in money to troop

By Nov. 30 (or your troop’s own earlier deadline) Nov. 15, 6:30 pm

T

Nuts & Bolts Webinar: Closing Out Treats & Reads for Your Troop https://zoom.us/j/92168748789; passcode: candy2022

Treats & Reads program ends

Nov. 20

After Program T

Complete all extra product transfer to Girl Scouts in M2 and verify reward choices

Nov. 22

T

Submit any Troop Late Payment Reports for product payment not yet received from P/G

Dec. 1

T

ACH withdrawal emails sent

Dec. 2

T

ACH withdrawal

Dec. 9

Treats and Reads Guide 5

TREATS & READS PROGRAM OVERVIEW

This section of the guide provides basic introductory information on the Treats & Reads program and your role as the Troop Treats & Reads Manager.

In this Section:

Your Role...............................................5 2022 Excitement..................................6

Products..........................................7 Participation Options.....................8

4 Treats & Reads Guide 4 Treats & Reads Guide

Your Role

Program Overview Progra Overvie

Your role as Treats & Reads Manager includes:

• Complete required Council Troop Treats & Reads Manager training(s) each year while in this position • Pick up Treats & Reads troop materials as requested by your Neighborhood Treats & Reads Manager • Adhere to the established guidelines and deadlines regarding submission of orders, paperwork, product delivery, rewards and payment as established in the current program year

• Maintain responsibility for all products and payments during the Treats & Reads program, completing receipts for every product and financial transaction • Collect money for product ordered from girls/ families and make regular deposits in troop bank account • Complete a Troop Late Payment Report by deadline for all adults that have an unpaid balance; responsible for any unpaid balance for those adults if a report is not submitted • Provide support to girls and families, responding to communication in a timely manner

• Promote the Treats & Reads program with troop leaders, girls and parents/caretakers

• Become familiar with and use Treats & Reads program technology and promote technology to girls/families

• Distribute Treats & Reads rewards to girls in a timely manner

• Launch Parent/Guardian email blast in M2 system to troop families at the start of season

Treats and Reads Guide 5

2022 Excitement

Early Cookie Booth Access Incentive for Troops: requirements updated; additional reward added!

It pays to participate in Treats & Reads! Your troop can earn early access to reserve a cookie booth with any of our council-sponsored cookie booth partners. To find out the criteria to earn early access, please visit the online Troop Treats & Reads Manager Guide. Leaders and Troop Cookie Managers with qualifying troops will be granted eBudde cookie booth reservation access 1-2 days before the all-troop access date and may reserve one booth slot at that time. They will then be able to sign up for additional slots according to the all-troop booth reservation schedule. Booth slots will be available for viewing in advance of access. Information will be sent via email in early January.

The GO Bright Ahead theme for fall will carry over into 2023 cookies for a cohesive product programs theme and complementary mascots.

New order card products (see Products page)

Help your troop learn about the Hawaiian Monk Seal mascot and conservation by completing activities in the Treats & Reads activity booklet (available on the Treats & Reads Volunteer Resources web page). Go Bright Ahead Contest, September 24-30 Girl Scouts who set up their M2 storefront and send out emails will be entered to win daily prizes; set up early and earn more prize opportunities.

All eligible troops will also be entered to win a pop up canopy tent- great for keeping distance from customers during cookie booths, staying a little warmer, and keeping your product safe.

New Personalized Patch Design Personalized avatar patches for Girl Scouts and volunteers are available exclusively through Treats & Reads!

Girl Scout requirements are on the Girl Scout order card.

• Troop Treats and Reads Manager earns the fall patch when the troop sells $1,700 in fall product and sends the Parent and Guardian Email Blast through M2

• Troop Leader earns the cookie crossover patch when the troop sells $1,000 in fall and achieves a 150+ PGA in cookies

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Products

Program Overview Progra Overvie

Chocolate Covered Almonds $8 Dark Chocolate Caramel Caps with Sea Salt $8 Dark Chocolate Mint Penguins $8 Dark Chocolate Peppermint Pretzels (holiday bag) $9 Deluxe Pecan Clusters, boxed $8 Dill Pickle Peanuts $6 Dulce de Leche Owls $8 English Butter Toffee $8 Fruit Slices $6 Honey Roasted Peanuts $6 Hot Cajun Crunch $6 Mint Treasures, Girl Scout Memories Tin $12 Peanut Butter Bears $8 Peanut Butter Trail Mix $7 Whole Cashews with Sea Salt $9 Project Thank You Donation $5 2022 Products on the Order Card (Also available online)

Holiday Tin

2022 Online Exclusives

Almond Cran-Orange Crunch

$8 $7 $7 $8

Black Forest Trail Mix

Butter Toasted Peanuts

Caramel Apples (boxed chocolates)

Caramel Treasures, Holiday Tin

$10 $10

Chocolate CoveredPretzels, HolidayTin

Chocolate Covered Raisins

$8 $7 $6

Cookies & Cream Cups

Cranberry Nut Mix

Deluxe Pecan Clusters, Holiday Tin

$12

Gourmet Blend Tin

$25 $20

Gourmet Caramel Corn with Almonds and Pecans Tin

Honey Roasted Mixed Nuts

$10

Jumbo Cashews

$24

Girl Scout Memories Tin

Mint Treasures in 2018, 2019, 2020, 2021 Girl Scout Tins* (while supplies last)

$10

Mocha Cups

$7

Nut and Seed Blend

$10

Ruby Medley

$9 $6

Salsa Mix

Dark Chocolate Peppermint Prezels

Sweet and Salty Mix

$7

New/Renewed Magazine Subscriptions

Varies

Treats and Reads Guide 7

Participation options

Candy/Nuts

Sale Type Money Collection

Delivery to Customers Troop Proceeds

Girl Scouts take customer’s orders using paper order card

In-Person/ Order Card Sales

Family/troop enters orders from order card into M2 by the appropriate deadline (troops will need to inform their families if they expect the family to enter orders into the system)

Delivered by Girl Scouts to customers

15% of every item sold

Girl Scouts collect money from customers at time of product delivery

Girl Scout turns in money to the troop Girl Scouts create their personalized storefront in M2 and send emails to friends and family

Shipped directly to the customer (1-2 week standard delivery time frame after order processing; customer will have option for expedited shipping at additional cost)

Online Direct Ship

15% of every item sold

Customers pay online, including shipping cost

Orders are automatically credited to the Girl Scout in M2 Girl Scouts create their personalized storefront in M2 and send emails to friends and family

Delivered by Girl Scouts to customers (if a Girl Scout receives an online Girl Scout delivery order, where they will not be able to deliver the items in person, family will need to contact M2 Customer Care as soon as possible to cancel the order)

Online Girl Delivered

15% of every item sold

Customers pay online, no shipping cost

Orders are automatically credited to the Girl Scouts in M2 and are included in the troop’s product order in October

New and Renewed Magazines/eBooks Sale Type Money Collection

Delivery to Customers Troop Proceeds

Girl Scouts create their own personalized storefront in M2 and send emails to friends and family.

Online

Shipped directly to the customer (6-8 week standard delivery time frame for processing).

15% of every item sold

Customers pay online.

Orders are automatically credited to the Girl Scout in M2.

Juliettes: Juliettes are welcome to participate in the Treats & Reads program by linking with a participating troop.

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Program Overview Progra Overvie

TREATS & READS PROGRAM Information This section of the manual is your go-to reference for all aspects of the Treats & Reads Program. Here you will find detailed information on program elements such as proceeds, rewards and money management.

In this Section:

Project Thank You......................................10 Troop Proceeds............................................11 Money Management...................................12 Rewards........................................................14

M2...................................................16 Treats & Reads Booths.................17 Contests.........................................18

Treats and Reads Guide 9 Treats and Reads Guide 9

Program Information

Project Thank You The Project Thank You program is a Girl Scouts of Eastern Missouri service project that lets our community donate treats to the USO of Missouri and Operation Food Search. The program provides Girl Scouts the opportunity to learn about philanthropy and the importance of giving back. For each $5 donation, we will gift a treat to these organizations! To help promote Project Thank You to customers, a flier and receipt is available online. Customers can donate $5 Project Thank You nuts/candy in two ways: • Using the Project Thank You column on the paper order card • Adding Project Thank You to online orders through M2 Girl Scout troops never physically receive Project Thank You items with their product order. The Project Thank You items will be ordered and donated on the troop’s behalf by the Girl Scout Council. Troops that select a charitable organization other than Project Thank You organizations need to order and track these donations separately as Gift of Caring. Only Project Thank You packages are eligible for Project Thank You rewards. One of our Project Thank You partners is USO of Missouri. Nut and candy treats donated to the USO will go to military personnel. The top 10 Project Thank You Sellers will earn the opportunity to hand out donated treats at the USO Holiday Block Leave event in December. This event is subject to change.

bOOTHS Girl Scouts of Eastern Missouri uses ACH as the method of money collection and r imbursement for

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Troop Proceeds

Troops earn 15% of each item sold by their troop! If Cadette, Senior and Ambassador troops choose to opt out of rewards, their troop proceeds increase to 20%.

Opt-Out Troops Cadette, Senior and Ambassador troops are eligible to opt-out of receiving rewards and receive 20% troop proceeds instead. Individual Girl Scouts in opt-out troops are still eligible to earn patches and Top 10 Project Thank You reward experiences. Opting-out is a majority-rule decision of all Girl Scouts selling in the troop and they need to sign the opt-out form (included in this guide) which the troop maintains for it’s records. Once the troop has voted and signed, please complete the council notification form at girlscoutsem.org/optoutform . Troop Treats & Reads Manager must change reward opt-out setting on M2 dashboard by GO Day.

Treats and Reads Guide 11

Program Information

Money Management

Money for product ordered by the troop/Girl Scouts due to council is collected from the troop via ACH at the end of the program.

Returning troops: Troop bank account information will be rolled over into M2 from the 2022 Cookie Program. Troops must review and make any needed changes by Oct. 18 to authorize ACH transfers for the 2022 Program.

New troops: Work with your troop leader to accurately enter the troop’s bank account information by Oct. 18. The entry of this information is required and provides your troop’s agreement to conduct ACH transfers for the 2022 Treats & Reads Program.

Treats & Reads Money Management Best Practices • Establish and communicate troop deadlines for order card and money collection; deadlines should be no later than council deadlines • Collect money for order card payments and deposit money in the troop bank account frequently • Always count product and money in person with the Girl Scout’s parent/adult; avoid leaving product or money on a porch • Always use the paper receipts from your materials packet when distributing product to a Girl Scout/parent or another troop and make sure they sign it and both parties keep a copy • Always use the paper receipts from your materials packet for any check/cash payment from a Girl Scout or another troop for product. Make sure the other party signs it and both keep a copy • If unable to use paper receipt, use electronic or another paper method to confirm receipt of items

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ACH Withdrawal/Late Payments A single ACH withdrawal for 100% of the money due to council for product purchased will be drawn on Dec. 9. The ACH withdrawal amount is equal to the troop’s total sales, minus the troop’s earned proceeds. For instance, if a troop sells $1,000 in product, the withdrawal will be $850, and the troop retains the $150 (15%) in proceeds in their account. The Treats & Reads Manager and Troop Leader will receive an email one week before, confirming the amount due. If the troop has submitted a Troop Late Payment Report due to non-payment by a Girl Scout parent/adult, that amount will be deducted from the amount due to Council. If a troop’s online sales exceed the amount due to council, an ACH deposit for the proceeds owed will be transferred to the troop by Dec 11. Payment Collection Options For customer payment collection, Girl Scouts can accept cash, check made out to GSEM Troop XXXX or credit card via Clover Go. Troops wishing to use Clover Go should complete the Clover Go onboarding course in gsLearn and set up their troop no less than two weeks prior to product delivery. If the troop receives a returned check, we ask that you make an attempt to collect the funds from the check writer and document that attempt. If your attempt is not successful, please fill out a Collection Request Form as completely as possible, include the “legal copy” of the check, as well as a copy of your bank statement showing the bounced check fee and mail or deliver to Council, Attn: Finance Department. We will then take over the collection process. Once the documents are received, Council will either decrease the ACH draw for the troop or utilize ACH to reimburse the troop as appropriate. Stolen Funds If money, checks or product have been stolen, the troop should complete a Troop Late Payment Report for the responsible party. The responsible party should file a police report and contact their insurance company. It is the responsibility of the individual involved to obtain a written copy of the police report and insurance company report. These reports should be sent via registered mail directly to Girl Scouts of Eastern Missouri, Attn: Finance Department, 2300 Ball Dr., St. Louis, MO 63146. The Finance department will contact the individual responsible to make arrangements for payment of the amount due.

Treats and Reads Guide 13

Program Information Rewards

2022 Treats & Re Rewards are cumulative. Girl orders cannot be c to earn higher rewards.

Girl Scouts earn individual rewards based on meeting certain goals. Cadette, Senior and Ambassador troops that opt out of rewards still qualify for earned patches, Top 10 Project Thank You Seller reward and Early Cookie Booth Reservation Access. Girl Scouts, Troop Treats & Reads Managers (fall only) and Troop Leaders (cookies only) can earn Personalized Avatar patches. Individual Girl Scout orders cannot be combined to achieve higher level rewards. Troop Treats & Reads Managers are on their honor to demonstrate good business ethics and not combine Girl Scout orders. To receive high-level rewards, a Girl Scout’s responsible adults must be in compliance with payment deadline. Rewards are shipped to Neighborhood Treats & Reads Managers in early January, and troops will pick up from them. Girl Scouts who earn higher-level rewards, such as experiences, will be contacted directly by Product Programs staff. Early Cookie Booth Access Incentive for Troops It pays to participate in Treats & Reads! Your troop can earn early access to reserve a cookie booth with any of our council sponsored cookie booth partners. To earn this incentive, troops must meet these criteria: • Troop Treats & Reads Manager registers as a member by Oct. 15 • Troop Treats & Reads Manager sets up the Parent/Adult Email Campaign in M2 • Troop has 80% of troop members register/renew as Girl Scouts by Oct. 15 and at least 80% of the troop members participate in 2022 Treats & Reads • Troop achieves a per girl average of 40+ items during the 2022 Treats & Reads Program (based only on Girl Scouts selling in troop; not based on total Girl Scouts registered in the troop) • Troop must be in good financial standing at the end of the Treats & Reads program (as of Dec. 17) Leaders and Troop Cookie Managers with qualifying troops will be granted eBudde cookie booth reservation access 1-2 days before the all-troop access date and may reserve one booth slot at that time. They will then be able to sign up for additional slots according to the all-troop booth reservation schedule. Booth slots will be available for viewing in advance of access. Information will be sent via email in early January.

25+ Item Flower Ne Go Bright

10+ Items 2022 Patch

15+ Items Seal Enamel Pin

150+ Items Large Seal Plush OR

100+ Items 100+ Patch PLUS Fur Ball Beanie

Recycled Girl Scout Tablet Slee Private Girl Scout Cooking Cla Group Cake Decorating Class (

earn Person

Girl Avatar Patch Create your avatar, & Reads items

Girl Crossover Pa Create your avatar i in M2 in the Treats cookies during the 2

Earn all three patches to create a scene!

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eads Girl Rewards

combined

40+ Items Swimming Seal Patch PLUS Small Seal Plush OR Go Bright Ahead Pillowcase

75+ Items Goal Getter Patch PLUS Go Bright Ahead T-shirt, Drawing for Personalized 32 oz Hydro Flask

55+ Items Seal Charm and Bracelet PLUS Gel Eye Mask

ms ecklace PLUS Ahead Patch

250+ Items Let’s Go Camping Bundle OR Behind the Scenes St. Louis Zoo Sea Lion Encounter

10+ Project Thank You Items Care to Share Patch PLUS Go Bright Ahead Keychain

200+ Items Go Bright Ahead Beach Towel PLUS Dry Bag

18+ Emails Sent in M2 Online Patch

eve PLUS ass (ages 8+) or (ages 5+)

nalized AVATAR Patches!

h send 18+ emails in M2 and sell $375+ Treats

Top 10 Project Thank You Sellers USOHoliday Block Leave Experience (subject to change, determined by Council and partners)

Girl Scouts of Eastern Missouri reserves the right to substitute with similar products of equal or higher value. Style/color may vary. Girls in opt-out troops receive patches, classes, Block Leave experience and Zoo parent rewards as earned.

atch in the Treats & Reads program, send 18+ emails & Reads program and sell 150+ packages of 2023 Girl Scout Cookie Program

TTRMs should submit reward or sizing choices in M2 by Nov. 22.

Treats and Reads Guide 15

m2 Treats and Reads is run through our vendor’s online management program, M2. Troop Treats & Reads Managers and Girl Scouts can login at gsnutsandmags.com/gsem . Girl Scouts create their personalized storefront and promote their sale, and can enter paper order card products for the troop. Volunteers use their dashboard to finalize troop order, see reports and print delivery tickets. Girl Scouts who join your troop after Sept. 23 can go directly to the login site and connect to your troop. You will receive a M2 login invitation on or before Sept. 15. It’s recommended you establish your access at that time, and set up your Parent/Adult Email Campaign. This will trigger an email, which looks like it’s coming from you, to your Girl Scout families on Sept. 24, giving your troop members access to set up their M2 site. If you did not receive an email, you can go directly to gsnutsandmags.com/gsem to get set up. If you are still unable to gain access, please contact the Answer Center, 314.400.4600. Beginning Sept. 24, Girl Scouts log in to M2 to design their online store and create a Girl Scout Avatar in their likeness which can speak in their voice online. They can then email or share shopping invitations to family and friends. The online store offers nut, candy, tin and gift items from Ashdon Farms, as well as new and renewed/ extended subscriptions to magazines, newspapers and eBooks from M2 Media Group. Customers can choose: Girl Delivery Option: During order taking Sept. 24-Oct. 20, customers can choose to have their items delivered by the Girl Scout when making a purchase. The nut and candy products available for Girl Scout delivery are those listed on the paper order card. Customers pay online with a credit card for their girl delivery orders. Products will come at the same time as those ordered on the paper order card. Online Sales: Anytime during the program, Sept. 24-Nov. 20, customers can pay with a credit card for products to be shipped and/or donated, as well as purchase new or renewed/extended magazine subscriptions. There is an extended list of candy/nut products exclusive to online ordering. Program Information

More details about the fun online program can be found on the M2 Media Group flier.

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Treats and Reads Booths A Treats & Reads booth is when a troop has physical product and sets up a table/stand to sell the product direct to customers. In some cases, troops have hosted Project Thank You donation-only booths (all donations go to purchase product for donation to Project Thank You partners). Any booth should be held between Nov. 7 and Dec. 8 to ensure product is in-hand and payments can be deposited into the troop account in time for the ACH withdrawal. Booths may be held at locations secured by the troop, with exceptions. Due to partnership agreements with council cookie booth partners, the following businesses/companies may not be contacted for Treats & Reads booths: Dierbergs, Schnucks, Wal-Mart/Sam’s Club, Walgreens, Magic House, Lowes and GNC.

Please report any booths your troop is hosting at bit.ly/TR21BoothReport so we can support you in any way we can! Please submit one form for each scheduled Treats & Reads booth.

Troops may also wish to host a Virtual Treats & Reads Booth. Virtual booths are hosted on social media to give girls an innovative and creative way to reach their goals.

Please note there are no product cupboards during the Treats & Reads program. All booth products must be ordered in advance during the troop’s order submission in October.

Media Inquiries During the Girl Scout Treats & Reads Program, troops are occasionally approached by reporters from television, radio, newspapers and online media for interviews and photo opportunities. Be sure you understand what they are interested in covering before agreeing. If you plan to work with local media, please focus on your neighborhood’s local paper and radio stations to avoid overlap with Council efforts. If you would like to be more involved with the Council’s Product Programmedia efforts, please contact us at kdaleen@girlscoutsem.org . If you are approached by the media in a crisis or uncertain situation (such as being solicited for your Girl Scout opinion on potentially controversial topics), please DO NOT make any statements to the media. Instead, contact the Council communications team immediately at kdaleen@girlscoutsem.org . Points to Remember: You can review our statements regarding sensitive issues on our website, girlscoutsem.org . You are never obligated to speak with members of the media. Do not issue any statements to the media regarding any controversial topics, issues, accidents or emergencies on behalf of Girl Scouts of Eastern Missouri Taking Care of Your Product Chocolates must be stored under 72 degrees at all times. Chocolate will “bloom” and turn white if it is exposed to heat above 72 degrees or exposed to different temperatures quickly (moved from a warm car to a freezer).

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Program Information

2022 Treats & Reads Events and Contests

Treats & Reads Kickoff Event Sept. 23, 6-7 PM Virtual

Get excited for Fall Treats & Reads with this fun kick-off event! Girl Scouts will hear from a mystery guest and learn more about this year’s mascot. Register by Sept. 9 at https://www.girlscoutsem.org/en/my-gs-sign-in. html. Treats & Reads Contests Contest for troops and individual Girl Scouts may be offered at times during the Treats & Reads season. Contests are designed to enhance a Girl Scout’s experience and help guide them to reach new goals. Be alerted for any new contests via M2 messages and the Treats & Reads Rallyhood rally.

Go Bright Ahead Contest September 24-30

Get set up early! Girl Scouts who set up and open their online storefront in M2, and send out emails through M2 will be entered to win daily prizes. The earlier they set up, the more chances to win! Troop Pop Up Canopy Tent Prize Troops that meet the Early Cookie Booth Access Incentive requirements have a chance to win an enclosed, pop up tent canopy prize. For the next cookie season, this is ideal for booth safety and keeping your troops and cookies dry.

2022 fall product program ACTIVITIES

Skill-Building and Mascot Activities Help your Girl Scouts set goals, then learn about the Hawaiian Monk Seal and conservation through fun activity sheets at the back of this guide.

The GIRL SCOUTS® name, mark and all associated trademarks and logotypes, including the Trefoil Design are owned by Girl Scouts of the USA. M2 Media Services is an official GSUSA licensed vendor.

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TREATS & READS PROGRAM Timeline

This section provides a full reference to the tasks on your timeline in the Quick Start Guide.

In this Section:

Program Preparation.................................20 During Program..........................................23

After Program Ends......................29 Program Timeline (due dates, tasks)...............................................32

Treats and Reads Guide 19

Program Timeline

Program Preparation

Prior to Sept. 15 Pick up Troop Treats & Reads Materials from Neighborhood Treats & Reads Manager and Complete Troop Treats & Reads Manager Orientation Treats & Reads orientation for troop volunteers will be available as an online module in gsLearn. This module will provide you with the basics of the program and what your role is during the program. For more detailed instructions on various tasks, please join us live on Zoom for Nuts and Bolts webinars during the season. Dates, times and links are in the Timeline as well as the Fall 2022 Lead & Learn. If you need assistance accessing gsLearn, please contact the Answer Center at 314.400.4600 or answercenter@girlscoutsem.org . Look for information from your Neighborhood Treats & Reads Manager about how to get your troop’s program materials. They may also post the information on your Neighborhood’s communication forums, such as Facebook. Please contact the Answer Center for assistance locating your Neighborhood Treats & Reads Manager. If you do not have a Neighborhood Treats & Reads Manager and you need materials, please complete this form to place a request: https://bit.ly/3ypifUJ .

Sept. 15 M2 Access Available—Log In and Set Up Parent Adult Email Campaign A unique login will be emailed to you titled “Username and password for the Girl Scout magazine and nut program.”

The email contains a link to gsnutsandmags.com/gsem where you will create your own password, watch the quick troop video, create a Girl Scout Avatar and complete your setup information. Click the Parent Adult Email Campaign button on your troop dashboard and create an email to parents/caretakers. This email will go out on Sept. 24 inviting Girl Scouts to set up their store. This step is crucial to ensuring your troop members are able to participate in online marketing of their product. Parent/caretaker emails begin sending at 9 am Sept. 24, and will arrive throughout the morning.

Remember—Sending the Parent Adult Email Campaign is a required step for Troop Treats & Reads Managers to earn the personalized fall patch.

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Program Overview Info mation

Prior to sEPT. 24 Verify Girl Scout Membership and Permission

Work with your leader to verify that the Girl Scouts participating in Treats & Reads have a 2022-2023 Girl Scout membership, as well as signed Product Programs Permission for 2022-2023 on their Girl Health History and Permissions form. Girl Scouts who join your troop after Sept. 24 are always welcome to participate in Treats & Reads too! If your troop receives notification that a Girl Scout parent/adult has a “No Funds Handling” restriction in place, that parent/adult is not permitted to sign product programs permission, nor handle money/ product. The Girl Scout must have an unrelated adult from a different household be willing to sign permission and take responsibility for product and payment for Treats & Reads and Cookies.

Treats and Reads Guide 21

Program Timeline

Prior to Sept. 24 Onboard Troop to Clover GO

Troops in Eastern Missouri have the option to accept product payments from customers with credit cards via Clover GO. We encourage all eastern Missouri troops and Girl Scouts to experience the benefits of using Clover GO for credit and debit payments for order card, workplace and booth sales. Please note, this is a program troops can use, but can also be used by Girl Scout families to take payment at time of product delivery.

• Girl Scouts of Eastern Missouri will pay the transaction processing fees as long as it is set up according to the instructions in gsLearn and is connected to council

• Clover sales transactions will link to the troop’s bank account and must be recorded in M2 by the volunteer as a Girl Scout payment

• Purchase of a Clover device is not required; the Clover GO app can process payments using an OCR scanner or by entering a card number manually

Outside of online purchases, Clover Go is the only approved credit or debit card payment method for troops for Treats & Reads this season. Payment apps, such as Cash app, PayPal, and ApplePay are not approved for troop business. Troops new to using Clover GO are required to complete the online training to onboard to the system. Training and detailed information are available in gsLearn. Troops that used Clover GO for 2022 Cookies: If your bank account has changed, you will need to update the account information with Clover directly, or set up a new Clover account. It is recommended you onboard your troop to Clover GO and invite families by the end of October to be ready for them to use the program. Onboarding can be done at any point, however it may take a week to complete the entire process.

pRIOR TO sEPT. 24 Host Troop Treats & Reads Parent/Caretaker Meeting

After completing your orientation and receiving the troop Treats & Reads programmaterials, you should schedule a time to go over the program and expectations with Girl Scouts and parents/caretakers before the program starts on Sept. 24. Before the meeting: • Fill out order cards, M2 flyers, money envelopes with troop number, and due dates along with any other information

• Only distribute order cards and information to Girl Scouts whose parents/caretakers have signed the product programs permission form

• Review email sent in early September to verify parents/caretakers are in good financial standing. Girl Scouts with parents/caretakers with a no funds handling restriction may only participate if an adult non-family member living at a different address agrees to be responsible for the order card, product and money. The Girl Scout may still participate in product booths. Please contact your Neighborhood Treats & Reads Manager if you have any questions

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During Program sEPT. 24 Girl Scouts Set Up M2 Storefront

Girl Scouts use the instructions on the M2 flier, or in the M2 email, to access the online site and set up their online store. They create a Girl Scout Avatar, record a message and/or upload a video then send emails to friends and family inviting them to shop from an expanded selection of nuts, candy, tins and new or renewed magazine subscriptions. They can earn special patches just for sending 18+ emails through the system.

sEPT. 24 GO Day, Order Taking Begins

Girl Scouts can take orders for the Treats & Reads Program.

Attention Opt-Out Troops: • Conduct a vote to opt out of the Girl Scouts in your troop. A majority vote must be made for a troop to opt out and the troop members need to sign the form for your records, see appendix

• Submit the council notification at girlscoutsem.org/optoutform

• Change reward opt-out setting in M2 on the troop dashboard. Remember, this is only available to Cadette, Senior and Ambassador-level troops

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Oct. 16 Parents/Caretakers Enter Orders From Paper Order Card Online Program Timeline

Orders are entered from the paper order cards by the Girl Scout’s parent/caretaker. They will click on Manage Paper Orders on their Girl Scout’s online dashboard. The deadline for parents/caretakers to enter their Girl Scout’s paper orders in M2 is Oct. 16 at 11 pm CST. If parents/caretakers cannot enter the paper orders, they need to be given to the troop by Oct. 16 and you will have to manually enter the order. Note: Parents/caretakers only enter the paper order card items. All online orders calculate automatically and are added to your troop’s order.

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Oct. 17-18 Enter Paper Orders Not Entered By Parents/Caretakers Troop Treats & Reads Managers can see when Girl Scout’s paper orders have been entered by the parent/caregiver on their M2 dashboard, to avoid entering duplicate orders. To prevent duplicate accounts, troops cannot add newly registered Girl Scouts until Oct. 17. Prior to Oct. 17, the Answer Center can help add girls or the parent/caregiver can add her at gsnutsandmags.com/gsem . Troop Treats & Reads Managers must enter ALL orders by 8 pm CST on Oct. 18. At that time, troops will be locked out of the site and will not be able to make changes or additions. Please contact your Neighborhood Treats & Reads Manager, or in the absence of that volunteer, contact the Answer Center if you need assistance with your order.

Entering Paper Order Card Orders by Volunteer: 1. Collect the order cards; make sure all columns total correctly, across and down 2. Log in to M2 3. Click on Paper Order Entry under Product Management on the troop dashboard 4. Click the + sign next to the Girl Scout’s name 5. Choose Edit paper order 6. If a Girl Scout’s name does not appear, click the Add Girl Scout button on the bottom right corner of the screen, enter her information and click Save 7. Enter the quantity of each product ordered and click Save 8. Keep the order cards as you will give back to Girl Scouts at delivery Ordering Additional Products in M2: If your troop needs extra product for booths or you anticipate late girl-delivery orders, you can order additional products at the same time as your girl orders: 1. Click Manage Extra Products under Product Management on your troop dashboard 2. Click the + sign to the left of the troop number 3. Select Manage Extra Products 4. Enter the desired number of products in units 5. Click Save

Additional products will arrive with the troop’s order that you pick up in November. Remember, any product you order for your troop, your troop is financially responsible for. It may not be returned. Please order only what you believe your Girl Scouts can reasonably sell.

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Program Timeline

By Oct. 18 Verify or Enter Troop Bank Account Information

1. Click on Banking and Payments on the troop dashboard 2. Click on the + sign next to your troop number 3. Select Manage ACH 4. Enter or verify troop bank account information, making changes as needed to update (see screenshot) 5. Click the Save ACH button

The routing and account numbers can be found on your troop checks:

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Week of Nov. 7 Pick Up Troop Order and Distribute to Girl Scouts

Troop orders will deliver to the Neighborhood Treats & Reads Manager. Be on the lookout for communications regarding date and time of pick up. Upon arrival, make sure to carefully count your product before signing the receipt and leaving. Replacement of damaged products: Contact the answercenter@girlscoutsem.org with the subject line “Product Damage” immediately if you receive damaged product and arrange for the replacement of the same product.

After product pick up, distribute products to parents and caretakers as quickly as possible to ensure adequate time for Girl Scouts to deliver and collect payment:

1. Prior to picking up your troop’s order, determine how you want to get orders to your Girl Scouts. You could also set up a product pickup schedule that allows time between pickups for counting and verifying quantities. Sites like Sign Up Genius, Doodle Polls and Google Forms are helpful, and links can be emailed to your troop’s families.

2. Contact your troop’s families in advance of your scheduled reward pickup so they can plan for your pickup system.

3. Count and separate the product by Girl Scout in advance.

4. Distribute product to your Girl Scouts/families, along with their original order card, money collection envelope and your troop’s instructions for turning in money to you frequently. Ask each Girl Scout’s adult to count and verify the product they are picking up, sign the receipt and keep one copy of the receipt. They can leave the other receipt copy with you. Tip: Girl Scout product delivery tickets are a quick and easy way to prepare product for pick up 1. Click Delivery Tickets on your M2 dashboard 2. Under Girl Scout Tickets select your troop and all girls 3. Click Create Ticket 4. Print two copies of each ticket to use as a packing slip and receipt

Remember to always use money/product receipts for each transaction because they provide a record of product picked up and money turned in. If there is an issue, these receipts are used to verify the transactions. Receipts should be kept for six months.

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Program Timeline

Nov. 7-30 Girl Scouts Deliver Product and Collect Money

Girl Scouts deliver products to customers and collect payment for order card orders. All checks should be made payable to “GSEM Troop xxxx (troop #)” with the customer’s driver’s license and phone numbers on the face of the check.

To avoid parent/caretaker last-minute visits to drop off money, you may want to set an earlier troop deadline for money collection.

Collecting money from parents/caretakers: • Receive the money envelope directly from parents/caretakers; do not have Girl Scouts bring money to school or have parents drop off money if you are not home

• Count cash and checks in the presence of the parent/caretaker and complete a money/product receipt, both sign, give one copy to parent/caretaker and keep one copy for your records

• Deposit in the troop bank account at least weekly to avoid holding large amounts of cash and checks

• Individual Girl Scouts can accept credit cards during delivery using Clover Go if your troop has already set it up. Once set up, they can accept card payments that go directly to the troop account

Nov. 20 Last Day of Treats & Reads Program

The last day of our 2022 Treats & Reads Program is Nov. 20. All online sales will close Nov. 20 at 11 pm CST.

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After Program Ends Nov. 22 Complete All Product Transfers in M2 and Verify Reward Choices If your troop ordered extra products in October, you need to transfer these items in M2 to each Girl Scout who sold them in order for them to receive rewards credit. Transfer products to Girl Scout in M2: 1. Choose Manage Troops and Girl Scouts from the troop dashboard 2. On the troop tab, click the + next to the troop number and choose Move Products from the drop down menu 3. Under Type select Girl Scout 4. Enter troop number 5. Select the Girl Scout’s name in the drop-down box that you are moving the product to 6. Enter the quantities you want to move by variety in the Qty to Move box 7. Add comments as desired 8. Click Move Products to complete the transfer If your troop or a Girl Scout in your troop sold in-person additional Project Thank You items for dona tion, please email answercenter@girlscoutsem.org with Additional Project Thank You Items subject and the quantity sold by Girl Scout to have them added to your troop’s order. Include your troop number, Girl Scout’s name, and the number of in-person donation items she sold. Once they are entered, they will appear in the Girl Scout’s totals in M2.

Transfer Product Between Girl Scouts: 1. Choose Manage Troops and Girl Scouts from the troop dashboard. 2. Click the + next to the Girl Scout’s name product is moving from. 3. Select Move To, then select the Girl Scout’s name in the drop-down box that you aremoving the product to. 4. Enter the number of products you want to move by variety. 5. Add comments as desired. 6. Click Move Products to complete the transfer. 7. Allow 15-20 minutes for the products and rewards to update.

If you need to transfer product from your troop to another troop, please email answercenter@ girlscoutsem.org with subject line of Troop Product Transfer for assistance.

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