2022 Treats & Reads Troop Manager Guide

Important FAQs Treats & Reads FAQS for Volunteers Q: How do I get Treats & Reads materials for my troop? A: You will first want to contact your Neighborhood Treats & Reads Manager, who is there to support you. If they are out of supplies, or you are unable to reach them, please fill out the Troop Treats & Reads Materials Request. Q: Will direct ship prices be lower this year? A: Our product program partners, M2 and Ashdon Farms, continually work to get the best shipping rates. The best way for a customer to pay a lower shipping cost is to choose the lower-cost shipping option when making the purchase (there are two shipping options when ordering a chocolate product and the system defaults to the faster/ice option for freshest delivery). There also continues to be the option between Sept. 24-Oct. 20 for the Girl Scout to deliver the product. Q: What are the approved programs/apps for taking payments? A: Clover Go is the approved Treats & Reads credit card payment program for Girl Scouts and troops to collect payment from a customer. Q: How does Clover Go collect credit card information? A: The simplest and free way to process cards using Clover Go is to use the app OCR (optical character reader) to scan a customer’s card. Card information can also be keyed in manually as a backup. No card information is ever stored in the app or smart device- it is encrypted when processed. Troops also have the option to purchase a card reader, which is a separate device that works with the app to process cards, and other touchless payment options like Apple Pay. Q: Can I use Clover Go to take cards when delivering product? A: Absolutely! The troop volunteer who sets up the troop for Clover Go will just need to input each Girl Scout’s adult email address during set up so the adult can connect their Clover Go account to the troop’s. Once an adult has onboarded to Clover Go and downloaded the app, they can take payments. Q: If I had to get a new bank account for my troop, do I have to set up Clover Go again? A: Yes, if you have new bank account information, you will need to go through the Clover Go set up again, or set up a new account. If nothing has changed, you can use the account you used previously for your troop, but make sure to update your Girl Scout list as needed. Q: Whom do I contact if I have technical issues with the M2 system? A: If you’re encountering a system issue, you can contact M2 Customer Care at 800.372.8520 or submit a help request to support.gsnutsandmags.com . They are cross trained to handle tech support as well as volunteer/ participant and customer inquiries.

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