2025 Troop Cookie Manager Playbook

Booth Safety and Incident Procedures During cookie booth season, it’s a good time to make sure your troop volunteers are prepared for potential unexpected occurrences. The safety and security of our members is the highest priority, and we want your booth experience to be a positive one.

The Girl Scout Cookie Program and its visibility in the community can sometimes bring up concerns related to misinformation on Girl Scout’s organizational-wide positions on a variety of social issues.

Here are steps to take if you encounter an issue at your cookie booth:

1. If someone approaches the booth for a reason other than to purchase cookies and is confrontational, please ask that person to disengage and leave the girls alone. 2. If they do not comply, please send a second adult to get the store manager or assistant manager. Make sure your troop members are removed from the situation. 3. Please contact Kelly Daleen at Girl Scouts of Eastern Missouri, 314.592.2397, to make council aware of the situation. 4. If you feel threatened or unsafe in any way, please contact local law enforcement, making sure to notify both the business where you are located and Girl Scouts of Eastern Missouri as soon as possible.

Please see Cookie Booth Essentials to help you interact with customers and stay safe. To learn more about Girl Scout’s stance on a variety of social issues, please visit: girlscouts.org/en/footer/faq/social-isues-faq.html .

We are grateful for your participation in the Girl Scout Cookie Program and appreciate the positive impact it has on your troop and the activities that are made possible by cookie proceeds.

Please reach out to us at answercenter@girlscoutsem.org with any questions or additional assistance.

If you feel the environment or cookie activity setting is unsafe for the girls, please use your best judgment about whether to stay or not. If you are at a cookie booth activity and you opt to close early, please notify the business contact that you are doing so. You can send a follow up message to answercenter@girlscoutsem.org with information about the situation.

Always have girls’ health history/permission forms on hand when conducting troop cookie activities.

If There Is An Accident Although you hope the worst never happens, you must observe Council procedures for handling accidents and fatalities. At the scene of an accident, first provide all possible care for the injured person. Follow established Council procedures for obtaining medical assistance and immediately reporting the emergency. To do this, you must always have on hand the names and telephone numbers of Council staff, parents/caregivers and emergency services such as the police, fire department or hospital.

When an accident occurs:

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Remain calm

• Do not approach if doing so places you at risk

• Give priority attention to providing all possible care for injured persons. If there is a possibility of a head, neck or back injury, do not move the injured person unless she/he is in immediate physical danger

• Contact emergency medical personnel and law enforcement officials as appropriate

• If medical treatment is required or the accident results in a fatality, first call 911 and a responsible volunteer must remain at the scene

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