2025 GSEM Recruitment Team Playbook

2025 Recruitment Team Playbook

Welcome

Welcome to the 2025 Recruitment Team Playbook!

Whether you are brand new to the position or have many years of experience, this year’s Recruitment Team Training will ensure you have all the valuable resources necessary for a successful fall recruitment season. In addition to the physical resources provided by the Girl Scout Council, our Community Engagement Managers are also here to support the Recruitment Team. I encourage our Recruitment Team and Community Engagement Managers to work closely together throughout the year, so every girl who wants to be a Girl Scout has the opportunity to be one. Together, we are helping our eastern Missouri Girl Scouts build courage, confidence, and character, which means a brighter future for us all!

Hello,

I am Christy Hummel and I would like to take a moment to recognize that Girl Scouts could not exist without the help of our volunteers. Please allow me to thank you, and remind you how appreciated and valued each member of the Girl Scouts of Eastern Missouri community is to our entire organization. As an adult volunteer, you encourage girls to imagine solutions, chase innovation and channel their confidence, as they experience all that our organization has to offer. You are there to lift them up and help them shoot for the stars—and for that I sincerely thank you for your service and commitment to our future leaders. I am excited to kick off a new Girl Scout year and partner together to help girls from across eastern Missouri achieve their ambitions and dreams. Your Support and Strategy Neighborhood Recruitment Team Positions............... Recruitment Year Overview.......................................... Success in the Schools Building Relationships................................................... Some Things to Ask About............................................ Things to Consider Certificates of Insurance (COI)..................................... Contracts and Hold Harmless Agreements................. Community and School-Sponsored Events................ Introduction to Girl Scouts............................................ Sample Script Quick Pitch..................................................................... Introduction to Girl Scouts Themed Recruitment Events.............................................................................. Table of Contents

Yours in Girl Scouting,

Christy Hummel Director of Girl Recruitment and Enrollment

Volunteer Toolkit Jump-Start Your Troop Year with the VTK...............

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Volunteer Speak Volunteer Opportunities............................................... Daisy Drop Box/Brownie Bundle................................. Other Membership Opportunities Juliettes.......................................................................... Mariners......................................................................... Robotics..........................................................................

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Using Looker Looker Instructions.......................................................

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Frequently Asked Questions Frequently Asked Questions........................................

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Girl Scout Chain of Communication Girl Scout Chain of Communication............................

Ready. Set. Register. Registration Instructions..............................................

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2 Recruitment Team Playbook

Your Support and Strategy

Neighborhood Recruitment Team Positions

Cadette, Senior and Ambassador (CSA) Girl Scouts Girl members who assist adult volunteers with activities for prospective new members at recruitment events.

Community Engagement Manager (CEM) The Council support staff member for each district. A CEM oversees all facets of the recruitment of girls and adults in their assigned geographic area.

District Manager (DM) and Neighborhood Manager (NM) Volunteers who assist in strategizing recruitment plans for the year within the area. They also help with new leader onboarding and can serve as a TO.

Troop Leader (TL) Volunteers who lead troops, facilitate meetings and promote their troop to other girls in their area.

Troop Organizers (TO) Volunteers who help with recruitment efforts. They may be assigned to a neighborhood, school district or a particular school.

Volunteers All volunteers will inevitably serve as a recruitment ambassador at some point throughout their Girl Scout experience.

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Recruitment Year Overview

Planning and Preparing, May-August Girl Scouts of Eastern Missouri strives to connect with every school-aged girl and offer her the opportunity to join Girl Scouts. The recruitment year begins with planning recruitment efforts for the following membership year. The Neighborhood Manager and Community Engagement Manager (CEM) work together to recruit Troop Organizers for each school. Then all three positions work on recruiting new leaders and plan Recruitment Events for the new school year. Fall Recruitment, August-October Recruitment activities focus on reaching people at back-to-school events, open houses or community events. The Recruitment Team will invite girls and their families to “Introduction to Girl Scout” nights intending to form new troops, fill existing troops or joining as an Individual Girl Scout. Seasonal Recruitment, November-May Seasonal recruitment activities focus on both current year growth, as well as renewal for next year’s membership. Attending community events helps connect girls to exciting experiences within the district, neighborhoods and GSEM council. The Neighborhood Recruitment Teams review current progress towards their new membership goal using Looker (see pg. 14 for additional information on this resource). Additional recruitment events may be needed to reach that goal. The Neighborhood Recruitment Team plans renewal events to engage girls, leaders and caregivers for the following year’s Girl Scout experience. Girls can reflect on their progression and experiences from the previous year and look forward to more adventures and learning new skills.

7 Steps to Successful Recruitment

STEP #1 The Neighborhood Recruitment Team meets to discuss recruitment strategy. STEP #2 Schedule recruitment events and prepare for activities, including gathering supplies, flyer creation and facility approval as needed. STEP #3 Enlist volunteers to assist with the recruitment events.

STEP #4 Promote the event within your

community, including distributing flyers as needed three weeks prior to recruitment events. Coordinate with schools/host locations for appropriate timelines.

STEP #5 Host event.

STEP #6 Send an electronic copy of the sign-in sheets and/or registration forms to your CEM within 24 hours of the event concluding. STEP #7 Follow up with troop leadership and interested girls to get registered.

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Success in the Schools

Building Relationships Schools are the place to be! Schools provide an effective point of contact for new families. Building relationships within schools is pertinent to offering the Girl Scout experience to every interested girl. Establishing relationships with school administrators and staff-such as principals, assistant principals, receptionists, family liaisons and counselors-often lead to additional girl recruitment event opportunities. As a Troop Organizer, you help connect families with Girl Scouts at your school. Talk with your Neighborhood Recruitment Team, your Community Engagement Manager (CEM) and other troop leaders at the school for ideas on what has been successful in the past. Don’t forget it’s okay to try new ideas as well. Using Looker, Troop Organizers can review a current list of troops for each school. Your CEM can also be an additional resource to access this information if help is needed. A quick review of those troops will let you know which grade levels have troops currently at the school and which grade levels you’ll need to recruit.

Some Things to Ask About • Signage • Message on marquee • Announcement messages • Lunch Talks

• Parent Teacher Association (PTA) contacts • Social media pages • Classroom communication platform(s)

123 School Districts served in GSEM’s jurisdiction

Girl Scouts of Eastern Missouri Jurisdiction: Includes St. Louis City and 28 Missouri counties: Adair Audrain (Van-Far School District) Clark Pike Putnam Ralls

Reynolds Schuyler Scotland Shelby St. Charles St. Francois St. Louis Ste. Genevieve

Crawford Franklin Iron Jefferson Knox Lewis Lincoln Linn

Sullivan Warren Washington

Macon Marion Monroe

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Things to Consider

Certificates of Insurance (COI) Girl Scouts of Eastern Missouri is obligated to ensure that any external entities, such as vendors, program providers/ collaborators, organizations, companies, sites or facilities used are safe. One measure of safety is evidence of adequate insurance coverage. When planning an event, a COI must be obtained from any involved external entities. Likewise, external entities may request COIs from Girl Scouts of Eastern Missouri when Girl Scouts hold an event at their site. Please review the list of Program Partners and COI’s that have already been received on the Council website when making plans for an event. All Program Partners have COI’s on file at Council. For external entities that are not Program Partners, you must submit a copy of their COI to Girl Scouts of Eastern Missouri.

Contact your Community Engagement Manager if you need assistance obtaining a COI or have questions.

Note: If a COI is needed, make sure the COI is in hand before making a reservation or paying a deposit to use external services or facilities.

Contracts and Hold Harmless Agreements

If the venue requires one signature on a group hold harmless clause, the contract/agreement must be made in the name of Girl Scouts of Eastern Missouri, Inc. and the agreement/contract must be reviewed for authorization by Girl Scouts of Eastern Missouri. The CEM will help facilitate the signature process. Please allow at least three weeks for this to be completed. Girl Scout volunteers are not authorized to sign contracts/agreements on behalf of the Girl Scouts of Eastern Missouri organization. If the venue requires a signed hold-harmless release for each girl and the girl is not of legal age (18), her caregiver must sign. Girl Scout volunteers may not sign on behalf of caregivers.

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Community and School Sponsored Events Girl Scouts participate in community events by staffing an information booth. Community events include seasonal festivals, back-to-school events, family fun nights, and other school-sponsored events. These events are a great opportunity to meet families in a low-pressure environment.

Timeline

Three weeks before event • Verify date, time and location* (may need to secure a location, if hosting) • Obtain COI if hosting an event • Schedule Lunch Talks or Classroom Chats with appropriate schools • Find out if a table and chairs are provided • Order flyers and additional recruitment materials from your Community Engagement Manager using vr.girlscoutsem.org/RB-Request • Recruit volunteers for event Work with your CEM to promote these events ⇨ Distribute flyers—printed and digital ⇨ Share social media posts One week before event • Familiarize yourself with recruitment materials • Confirm with volunteers Two weeks before event •

Supplies Needed • Activity supplies • Event sign-in sheets and pens • Flyers • Girl Scout giveaway items • Green table cover • Membership forms • Daisy Drop Box signage • Welcome to Girl Scouts brochure • Other necessary items

Volunteer Staff Needed Troop Organizers and volunteers cover the booth for the entire event. Organize shifts into shorter time slots if necessary. Set Up/Clean Up • Arrive 30 minutes early to set up and be ready 10 minutes before the start of the event. • Organize materials for an inviting display, with space to fill out paperwork. • Don’t forget to clean up after. A Girl Scout always leaves a place better than they found it.

Day before event •

Confirm with venue

•

Review Recruitment Script (pg. 9)

• Familiarize yourself with the Registration Steps (pg. 10) • Hold Lunch Talks or Classroom Chats

Day of Event •

Put on your Girl Scout gear and get ready to have some fun! Volunteers and leaders should dress to maintain professionalism, integrity and alignment with GSEM mission and values

Post-Event •

Send an electronic copy of the sign-in sheets and/ or registration forms to the CEM within 24 hours • Follow up with those that showed interest inviting them to future events, become a member or make sure they are connected with their troop *Any venue that requires forms or documentation needing signatures (COI and Facility Usage request) must be signed by GSEM staff. Work with your CEM for assistance.

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Introduction to Girl Scouts

An introduction to Girl Scouts event gives families a chance to learn about Girl Scouts and how to get their girl involved. During this event, activities are provided to engage the girls while the caregivers learn more about Girl Scouts. The goal is to connect girls and adults to the Girl Scout experience.

Timeline

Themed Recruitment Events Themed recruitment events are held to reach girls

Three weeks before event • Schedule venue •

throughout the district. These take place year-round and are designed to appeal to girls in various grade levels. Themed recruitment events provide girls with an opportunity to try a variety of Girl Scout activities. Onsite registration is encouraged.

Verify date, time and location

• Find out if a table and chairs are provided • Order fliers and additional recruitment materials from your Community Engagement

Manager using the paper form or vr.girlscoutsem.org/RTRequest

Event Promotion Supplies Needed • Event flyers • Signage • Recruitment stickers Event Supplies Needed • Event sign-in sheets • Activity supplies, if needed • Welcome to Girl Scouts brochure • Membership forms

Two weeks before event •

Promote your Recruitment Event

• Choose girl activity for the event and make a list of supplies

One week before event • Send out fliers •

Review your presentation

•

Familiarize yourself with recruitment materials

Volunteers Needed Based on the size of the event and anticipated traffic, the number of volunteers needed and the appropriate shift scheduling can be assessed and determined accordingly.

• Practice the girl activities to make sure you’re familiar with them and you have all the supplies • Confirm with venue and recruitment event volunteers

Day before event •

Provide lunch talks or classroom chats at each school • Practice mobile registration (pg. 10) Day of event • Arrive 30 minutes early to set up and go over event with your volunteers Post-event • Distribute sign-in sheets to new troop leader, or keep a copy for yourself to follow up with those that showed interest but didn’t complete registration that night • Send an electronic copy via email to your CEM within 24 hours

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Sample Script

Quick Pitch Hi, my name is [insert name] and I’m a volunteer with Girl Scouts of Eastern Missouri. As the premiere national girl leadership development organization, our age-appropriate programming is designed specifically for girls from Pre-K through age 20. Girl Scouts are for the whole family! We offer a variety of volunteer options, both short and long-term, to meet the needs of your busy schedule. We provide a solid foundation that involves fun and memorable experiences, prestigious awards and scholarships, travel opportunities both domestic and international, and lifelong sisterhood. If you would like to learn more, please leave your contact information on this sign-in sheet and we will follow up!

[If you have another event to invite them to, you can give them information about the next event and invite them to attend.]

Introduction to Girl Scouts Themed Recruitment Events Hi, I’m [insert name] and I’m a volunteer with Girl Scouts of Eastern Missouri. Today, I’m going to share what I know and love about Girl Scouts. Girl Scouts is the premier leadership development organization for girls, serving youth from Pre-K through age 20. Girl Scouts are for the whole family! We offer a variety of volunteer options, both short and long-term, to meet the needs of your busy schedule. As an inclusive, all-girl movement backed by more than 100 years of experience, we empower girls to grow in courage, confidence and character. We provide a solid foundation that involves fun and memorable experiences, prestigious awards and scholarships, travel opportunities both domestic and international, and lifelong sisterhood. Whether she’s building a robot, pitching a business idea, camping under the stars, or leading a community project, a Girl Scout is gaining tools that last a lifetime. Girl Scouts isn’t just another activity—it’s a proven path to growing confident, resilient leaders who make a difference. Backed by national Girl Scout outcomes, girls in our movement grow in five key ways:

• Strong sense of self • Positive values • Challenge-seeking behavior • Healthy relationships • Community problem-solving skills

We’re excited to help your girl start her journey—and we’re here to support you every step of the way.

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Ready. Set. Register.

Ready to start your story with Girl Scouts? Follow the steps below to get registered!

Scan the QR code or visit mygs.girlscouts.org and select FIND TROOPS.

Step 1:

Step 2:

On the next screen, if the Troop number is known, you can search by Troop name or description. Once you find your troop, be sure to add how many Girls and Adults you would like to register into the troop. You may be prompted to log in to your current account or create a new account. Let’s pick a Girl Scout Troop or join individually. ☙ Search for a troop in your location by entering your zip code under Location . ☙ Under Membership Year , choose Next Year (until Oct. 1, then choose This Year). ☙ Under Grade Level , click the grade your girl is in and then click Search . ☙ You may adjust the Search Radius, if desired.

Not seeing the right troop for you or wanting to join individually? Scroll to the bottom of the search field and select Join without a Troop .

Step 3:

Add Membership Details for all Girls and Adults that are ready to join. Be sure to fill in all the required fields.

Girl Scouts respects and welcomes people from all backgrounds and abilities. By completing the above information as defined by the US Census, you ensure support and funding for girls in your community. Hispanic/Latina is defined as an ethnicity, not a race, therefore is reported separately. This information is used for statistical purposes only.

Step 4:

Choose your payment type. If you are seeking financial scholarships, please select Apply for Financial Scholarships and allow time for processing.

Click Save to review cart and finalize payment. Be sure to check the box to agree to the Girl Scout Promise and Law (required) and then submit.

Step 5:

Step 6:

Congratulations! Girl Scout membership registration is complete. You should receive an email confirming your membership.

If you need help registering, contact the Answer Center at 314.400.4600 or answercenter@girlscoutsem.org .

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Volunteer Toolkit

Jump-Start Your Troop Year with the VTK

The Volunteer Toolkit (VTK) contains program and meeting plans for all level troops! It takes the guesswork out of planning and prepping for your troop meetings, making communication organized and seamless.

Get to know the VTK! The Explore tab lets you create your own year plan or choose from pre-selected tracks.

With the VTK, you can also:

• Access step-by-step activity guides for each troop meeting, so you’ll know exactly what to say and do

• Add events and troop activities and easily share with caregivers

• Log girl program achievements and milestones

• Find resources tailored just for you and your troop

Ready to get started? Just sign in at girlscoutsem.org and click myGS! A troop will gain access when they have obtained a registered Leader and Assistant Leader. The VTK can be accessed through the membership portal ( mygs.girlscouts.org ). If troop leaders have difficulty accessing the Volunteer Toolkit, they may reach out to the Answer Center at 314.400.4600.

Welcome, Girl Scout!

Welcome, Girl Scout!

Girl Scout’s household

Girl Scout

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Volunteer Speak

If you’re ready to engage with your community, grow your skillsets, and show Girl Scouts what it means to be capable—you’re ready to be a volunteer! There’s no one type of volunteer. If you believe that Girl Scouts can change the world, you belong here. All work and schedules can be accommodated. Here are some ways to get involved. Long-Term: • Troop leaders engage regularly with their Girl Scouts and guide them through activities, like earning badges, exploring the outdoors or running their own business through Treats & Reads and the Girl Scout Cookie Program. • Troop Support Volunteers assist with transportation, activity planning, snacks, money management or other tasks to keep the troop running week to week. • Service Unit Volunteers are the network of support throughout the community. They empower troop leaders and volunteers to be the role model Girl Scouts need and connect them with the resources for unforgettable troop experiences.

Whether you have time for a one-time event or just a few hours a month—we have a volunteer role for you! Short-term volunteer opportunities are always available throughout the year. Short-Term (Episodic): • April Showers Volunteers assist with GSEM’s largest community service program that provides personal care items to those in need. • Camp Activity Volunteers are skilled individuals who can assist with running activities for girls at our three camps. • Community Troop Program Volunteers assist GSEM staff during troop meetings. Meetings take place after school hours at one of our school partners. Community troops provide the Girl Scout Leadership Experience in a troop setting to girls who otherwise would not have the opportunity. • Program/Event Volunteers assist with programs and events throughout the year at our Berges Family Girl Scout Program Center and other locations throughout St. Louis and surrounding areas.

Recruiting with Daisy Drop Box and Brownie Bundle Our complimentary Daisy Drop Box and Brownie Bundle programs provide progressive leader support from Kindergarten Daisies through 3rd grade Brownies. When troop leaders register for their level of program, they are mailed boxes each month at no charge. These include step-by-step meeting instructions and all the activity supplies to confidently lead badge earning meetings through the year!

We offer two great resources to help educate new volunteers about Girl Scouts of Eastern Missouri’s box programs that you can use this recruitment season. This year, we are switching out our sample boxes with a stand-up poster for open houses and recruitment tables. It provides all the essential details about the program and a QR code linked to a video that unboxes what troop leaders will receive. We also put together a brand-new resource that can be given to troop leaders at recruitment nights once they have volunteered to lead the Daisy or Brownie troop. This guide walks them through next steps and even provides a handy checklist on the back.

For their convenience, registration for the box programs are through their myGS account. Registration links and helpful instructions, as well as detailed program information and schedules are on our webpages for easy access:

girlscoutsem.org/daisydropbox

girlscoutsem.org/browniebundle

Daisy Drop Box

New this year! Be sure to order the new Daisy Drop Box table poster(s) and New Leader Guide to What’s Next as part of your recruitment materials.

Brownie Bundle

Welcome, New Daisy & Brownie Leaders!

Daisy meeting supplies delivered right to your door at no charge!

Confidently lead K-1st grade troop meetings with our Daisy Drop Box program! We provide everything ready-to-go to earn badges through the year. Being a Daisy Leader Has Never Been Easier — No Experience Required!

Your Guide to What’s Next

Your Name/ Address Here

Daisy Drop Box

Join the Fun Now: 1. Register your K-1st grader for Girl Scouts & yourself as a leader: girlscoutsem.org/join 2. Register for Daisy Drop Box: girlscoutsem.org/daisydropbox 3. Scan the QR code to see what comes in your first box!

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Other Membership Opportunities

Juliettes Individually registered members are also known as Juliettes, named after our founder, Juliette Gordon Low. Juliettes choose how to participate based on their schedule and interests. Reasons girls may become a Juliette: • No troop in close proximity of home or school • Current troop does not want to continue with Girl Scouting • Prior commitments or scheduling conflicts that make troop participation difficult Juliettes earn badges, attend council events and programs, attend day and overnight camps, sell cookies and Treats & Reads and also earn their Highest Awards.

Mariners

Robotics GSEM encourages girls to become science and technology leaders through participation in the FIRST (For Inspiration and Recognition of Science and Technology) Robotics program. Each team member gains hands-on STEM experience along with problem-solving, teamwork and other important life skills. Robotics teams follow an innovative curriculum that combines basic engineering and science concepts with an exciting season theme, then show off what they have learned at an end-of-season event. The 2025-2026 season theme is focused on archaeology!

Make a splash with Mariner Girl Scouts! Cadette, Senior and Ambassador Girl Scouts discover and develop their water-sport skills through canoeing, sailing and swimming. From mastering canoeing strokes to navigating a sailboat as a team, Mariner Girl Scouts conquer the open waters through this special interest program! Girls set sail in ships of six or more, either as an existing troop or as individual Girl Scouts and volunteers, while still maintaining registration in their existing troops. Girl Scout Mariners who are graduating high school have the opportunity to join the Barnacle Ship and help mentor other girls.

No previous experience is necessary for our participants or coaches.

Questions or looking for more information? Contact:

Questions or looking for more information? Contact:

Questions or looking for more information? Contact:

Amber Allen, Membership Manager, at aallen@girlscoutsem.org .

Lucretia Penn, Senior Manager, Camping Programs, at lpenn@girlscoutsem.org .

Brooke Stochl Clark, Program Manager, at bclark@girlscoutsem.org OR Amanda Leonard, Program Manager, at aleonard@girlscoutsem.org .

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Using Looker

Welcome to Looker Looker is the business intelligence platform used by Girl Scouts. This platform retrieves data from multiple sources, making it easy for you to explore, analyze, and share information. Looker can support your recruitment efforts by providing membership details, troop openings, and service team information, which can help you identify gaps and opportunities in your service area.

The following volunteer roles have access to Looker: • District Communication Manager • District Manager • District Recruitment Manager • Neighborhood Cookie Manager • Neighborhood Communication Manager

• Neighborhood Manager • Neighborhood Registrar • Neighborhood Treats & Reads Manager • Troop Organizer • Field Committee Chairs

How to Set Up Your Looker Account Before accessing Looker, volunteers must complete the Looker Confidentiality Agreement. Your Community Engagement Manager will email this agreement to you. Girl Scouts of Eastern Missouri Council has the duty to protect all confidential information it handles in the course of its business. This information includes, but is not limited to, data on members, donors, staff, and community partners, as well as proprietary information from vendors, contractors, and others who provide products and services to our Council. 1. Only use the information available to carry out your responsibilities as a registered volunteer member 2. Not disclose any information to anyone or any entity outside Girl Scouts of Eastern Missouri Council pertaining to members, donors, staff, vendors, or any products (including software), or intellectual property used during my time as a registered volunteer member and at any time after your association with Girl Scouts of Eastern Missouri ends 3. Not share your login information or password with any other person 4. Not print or save any information downloaded from Looker to your computer hard drive or cloud storage devices Upon receipt of your completed agreement, your volunteer role will be assigned, and an email with further instructions will be sent. Please note: access to Looker is tied to your volunteer role, so if your role expires, your access to Looker will end. By signing this agreement, you agree to:

Please note: the Looker welcome email will come from noreply@lookeremail.com. We recommend you add noreply@lookeremail.com as a safe sender, so this email does not go to your Junk or Spam folder.

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To Activate Your Looker Account: 1. Click the Activate Your Account button in the Looker welcome email. 2. Enter your name and password you would like to use for Looker. 3. Click the LOG IN button.

You are now logged into Looker!

To log into Looker in the future, follow these steps: 1. Navigate to girlscouts.looker.com . 2. Click the Alternate login page (email/password) option. 3. Enter your email and password. 4. Click the LOG IN button.

*Looker is currently being updated to include authentication before login. Users will be required to download an authentication application once this is implemented. More information will be available before implementation.

Looker Training After your account is activated, you will be assigned the GSUSA Looker Onboarding for Service Unit Volunteers .

In this training, service unit volunteers will learn:

1. Module 1—Introduction : Learn about Looker’s role as Girl Scout’s business intelligence platform. 2. Module 2—Accessing Looker : Learn the different Looker access levels and how to activate your Looker account. 3. Module 3—Basic Navigation : Learn how to navigate the Looker homepage and access reports. 4. Module 4—Interacting with Dashboards : Learn how to interact with Looker dashboards. 5. Module 5—Service Unit Volunteer Dashboards : Learn how to use each of the service unit volunteer dashboards.

Once the course has been assigned, volunteers can navigate directly to the course using the Looker Training button located on their service unit volunteer Looker homepage.

Have questions about Looker? We’re here to help! Email us at

mthompson@girlscoutsem.org , and we’ll set up a Zoom call to walk you through the reports and help you find exactly what you need.

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Frequently Asked Questions

How can someone join Girl Scouts?

Paper registration forms are still accepted for those that prefer. However, we strongly recommend online registration at girlscoutsem.org/join for a faster processing.

What technology do I need to prepare for my Recruitment Events?

It is recommended attendees use their phones to register. Check with the staff at the location ahead of time for guest Wi-Fi information.

PRO TIP : Print off and share the QR Codes for each troop that has openings.

PRO TIP : Try to have a larger device on hand to complete the online registration form.

Do all girls have to be assigned to a troop? What do you do when you have an individual girl and need to meet her needs? You can absolutely join Girl Scouts by yourself. This type of membership is known as an Individually Registered Member (IRM). Individually registered members are also known as Juliettes, named after our founder, Juliette Gordon Low. Juliettes choose how to participate based on their schedule and interests. For questions or to learn more about Juliettes, please contact Amber Allen, Membership Manager, at aallen@girlscoutsem.org .

How do you manage bilingual requests?

Please gather their contact information and give it to your CEM to follow-up with the request.

What if I don’t know the answer to a parent’s question?

It’s okay! Politely say, “That’s a great question—let me find out for you.” You can collect their contact information for follow-up. Never guess—it’s better to follow up than give incorrect information.

How do I talk about Girl Scouts if I’m not a troop leader?

You don’t need to know everything—just speak from experience! Share why you support the program, what you’ve seen girls gain (confidence, friendships, skills), and encourage families to explore it. Use the materials and talking points provided to help guide your conversations.

What should I wear if volunteering for a Girl Scout recruitment event?

Volunteers should dress neatly and professionally, wearing a Girl Scout shirt or branded apparel if available, paired with casual or business-casual pants. Comfortable shoes are recommended, and name tags should be worn if provided.

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Chain of Communication Use this guide to follow the chain of communication when seeking additional support or resolution to an issue. If you have general questions about Girl Scouts, need support for gsLearn, or assistance with registering for programs or camp, please contact the Answer Center at 314.400.4600.

Caregivers with troop-related concerns should start by speaking with troop leadership to try and resolve the situation at hand. Engage with co-leader as well, if additional assistance is needed. If troop leadership feels they need more support, they will reach out to their school’s Troop Organizer or Neighborhood Manager, depending on the type of support.

Caregivers

Troop Leader

This position will offer support with roster-related issues and adding additional girls to the troop, or questions regarding school support/contacts.

Troop Organizer

Neighborhood Manager

This position can assist with conflict resolution on the troop-level, as well as answer questions regarding Cookies, Treats & Reads and April Showers. If the Neighborhood Manager needs more support, they will reach out to the Dis trict Manager for guidance.

If the District Managers needs additional support, they will contact their Community Engagement Manager (CEM) for guidance.

District Manager

The Community Engagement Manager (CEM) is the Council support staff member for a district. If a CEM needs additional support to resolve an issue, they will work directly with GSEM Council leadership.

Community Engagement Manager

Answer Center Contact Information:

314.400.4600

answercenter@girlscoutsem.org

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Girl Scouts of Eastern Missouri

@girlscoutsem @GirlScoutsEM