2024 Troop Cookie Manager Guide

Online Marketing Guidance

Online marketing and sales efforts for the Girl Scout Cookie Program should be limited to friends and family only and not promoted on public facing websites.

Sales links should never be posted to online resale sites (eBay, Facebook Marketplace, Facebook Swap etc.). GSUSA reserves the right to remove or disable the link for any reason including violation of guidance, inventory fulfillment issues, safety issues, or if sales and marketing activity goes viral and otherwise creates unanticipated disruption. Safety Tips for Online Marketing 1. Continue to adhere to the Girl Scout Internet Safety Pledge 2. Review Product Program Safety information in Volunteer Essentials 3. In addition, review and apply the below Supplemental Safety Tips for Online Marketing: • To protect your personal identity, NEVER direct message with people you do not know online or on social media platforms • Always use the Digital Cookie online sales link for online customer orders • Parents or caretakers should approve all girl-delivered online orders and supervise all communications and product delivery logistics with any customers Girl Scouts don’t personally know. As a reminder, Girl Scouts should never deliver product alone. • Never share your personal information (e.g., last name, phone number, email, or street address) • Never share your personal location information

If you become aware of a Girl Scout or family who may not be following online marketing guidance, please contact the troop volunteer about the situation. If issues persist, it can be escalated to the Product Programs team.

Credit Card Payments for Cookies The Digital Cookie In-Hand Payment option is the primary system for taking credit card payments during the cookie season. This option will be available for troops and Girl Scouts starting February 10. Troops that have already on-boarded to the Clover Go platform can continue to take card payments through the Clover Go app or devices. Please note: While customers ordering through the Digital Cookie website may now use Venmo and PayPal, this payment option is not available in the Digital Cookie app. Troops may not use personal Venmo or PayPal accounts to accept cookie payments.

22 Troop Cookie Manager Guide